Terrain Park Manager

The Terrain Park manager is responsible for the design build maintenance innovation and operation of the resorts terrain parks and mountain bike trails. While creating a progressive exciting and challenging environment during both the winter and summer months the Terrain Park manager provides leadership and direction to the Rails & Trails team.

Essential Duties and Responsibilities

• Lead and direct the efforts of the Rails & Trails team to positively impact the guest and employee experience; create a fun collaborative environment focused on safety.
• Recruit hire and train staff; coordinate with team members to facilitate department activities and responsibilities.
• Provide daily oversight and supervision of team members; ensure correct staffing across the department.
• Support and coach team members to achieve desired outcomes.
• Promote safety awareness throughout the department by developing coordinating and implementing guest/employee focused safety programs; develop a comprehensive multi-year strategy to continue the resorts journey towards safety excellence.
• Conduct and document staff training related to safety and operations; ensure adherence to applicable safety standards and procedures.
• Assist with the development and implementation of incident reduction and prevention strategies to minimize risk and liability exposure; ensure required signage and terrain markings are current and displayed appropriately.
• Prepare and maintain administrative and operational reports and records; ensure accuracy and timeliness of checklists logs employee/guest incident reports and other documentation.
• Establish strong working relationships/partnerships across all resort operations.
• Enact general emergency procedures; coordinate and respond to emergencies as needed.
• Develop and adhere to the department budget.
• Provide direct support to the Mountain Operations team and other duties as assigned.

Qualifications

• Experience managing terrain parks/bike trails in a ski resort or similar environment; willingness to take a professional innovative approach to creating the best possible riding experience.
• Strong knowledge of terrain park/bike trail design and construction; familiarity with snow groomers heavy equipment welders chainsaws/brush saws hand tools and PPE.
• Proven ability to motivate employees around safety and drive engagement.
• Exceptional interpersonal skills with the ability to remain calm in stressful situations.
• Strong organizational analytical problem-solving and conflict resolution skills.
• Aptitude for giving and receiving feedback in a positive manner.
• Ability to pivot and embrace changes to operations when necessary.
• High level of energy and enthusiasm for providing exceptional guest service.

Work Schedule and Environment

• Must be physically capable of working long hours in a mountainous winter/summer environment in varying weather conditions; ability to work in varying terrain including snow ice dirt and rock covered surfaces.
• Weekend nights and holiday availability required as well as flexibility with work schedule; available on-call as necessary.
• Frequently lift and move items weighing up to 50 lbs and perform tasks including but not limited to shoveling snow chipping ice raking rocks riding bikes etc.

Education and Experience

• Demonstrated management/supervisory experience required.
• 3 years resort operations experience or equivalent combination of experience and training/education.
• Experience building features with metal wood snow and dirt; welding/fabricating experience preferred.
• Ability to coach and problem solve in an effective manner while building and maintaining positive relationships.
• Advanced skiing/snowboarding/mountain biking skills.

Required Experience:

Manager