Platform Engineer

Bucharest

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Are you passionate about innovative IT solutions and technological challenges We are seeking a Senior ServiceNow Administrator/Developer to play a pivotal role in our ongoing strategic transformation program. This is an exciting opportunity to contribute to the evolution of our ServiceNow platform focusing on advanced integrations automation and process optimization.

We are seeking an experienced Administrator/Developer with deep expertise in ITSM and CMDB. This role is essential to ensure the reliability consistency and scalability of data and processes across our ITSM ecosystem with a strong emphasis on CMDB integrations data quality and governance

Your expertise will help accelerate the performance of our ITSM processes while supporting and developing the skills of junior colleagues to ensure the long-term growth of the team.

Day-to-Day Responsibilities

ServiceNow Platform Administration & Development

• Manage day-to-day administration of the ServiceNow platform (ITSM scope) including user access security instance configuration branding and performance tuning.
• Design develop and maintain ITSM processes (Incident Problem Change Request Knowledge Service Catalog etc.) and associated workflows.
• Implement and optimize automation scripting and customization to meet business requirements.
• Ensure platform health upgrade readiness and participation in release planning and risk mitigation.

CMDB Design Management & Data Quality

• Lead CMDB design population and maintenance aligned with the Common Service Data Model (CSDM).
• Own data quality controls governance reconciliation data policies and data certification processes.
• Drive CMDB accuracy completeness and consistency across multiple data sources (infrastructure cloud applications and third-party systems).

Integrations & Data Ingestion

• Design build and maintain integrations between ServiceNow ITSM/CMDB and external systems (on-premises agents MID Servers cloud services monitoring ITOM tools and third-party vendors).
• Develop and maintain Import Sets Transform Maps Business Rules Script Includes and REST/SOAP APIs to enable robust data ingestion.
• Troubleshoot optimize and document integrations; collaborate with cross-functional teams to improve data flows and reliability.

Data Governance Quality & Modeling

• Champion data quality initiatives implement data validation reconciliation rules and data stewardship practices.
• Apply and support the CSDM framework to ensure consistent service data modeling and usage across ITSM processes.

Collaboration & Continuous Improvement

• Work closely with Infrastructure Cloud Security and DevOps teams to align data models improve data flows and drive platform wide improvements.
• Mentor and guide junior admins/developers; contribute to architecture decisions and best practices.
• Produce and maintain clear technical documentation acceptance criteria and operational runbooks.

Incident Response & Operational Excellence

• Respond to platform incidents with timely remediation root cause analysis and preventive measures.
• Participate in the development of SLAs operational dashboards and KPI reporting for ITSM and CMDB domains.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

• Proven track record of hands-on ServiceNow ITSM administration and development.
• Expert in CMDB population maintenance and data quality management with strong knowledge of CSDM.
• Substantial experience with data integrations (Import Sets & Transform Maps REST/SOAP APIs MID Server) and complex CMDB data models.
• Familiarity with discovery and/or service mapping concepts and their practical application.
• Experience with IT infrastructure concepts (servers virtualization networking) and cloud environments (AWS Azure GCP).
• Exposure to DevOps practices (CI/CD monitoring automation) and integration with ServiceNow.
• Ability to work in a cross-functional global environment and communicate effectively with non-technical stakeholders.
• Minimum 5 years of hands-on ServiceNow experience.
• Strong ServiceNow ITSM expertise (Incident Problem Change Service Catalog Knowledge CMDB).
• Deep experience with data integrations: Import Sets & Transform Maps REST/SOAP APIs MID Server.
• Proven track record in CMDB population maintenance and data quality initiatives.
• Working knowledge of CSDM and data governance practices.
• Servicenow certifications : Certified System Administrator; Certified Application Developer
• IT infrastructure background (servers virtualization networking).
• Public cloud experience (AWS Azure GCP).
• Familiarity with DevOps ecosystems (CI/CD pipelines monitoring tools automation).
• Experience with ServiceNow Discovery and/or Service Mapping.
• A hands-on results-driven mindset with a strong focus on data quality maintainability and scalability.
• Ability to translate business requirements into robust ServiceNow ITSM and CMDB solutions.
• Strong communication skills to collaborate with global teams and stakeholders.
• A proactive problem-solving attitude with a bias for action and continuous improvement.

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the Learning platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

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