IT Infrastructure & Support Lead (Temporary)

Lets introduce ourselves

We are the Digitalization team in Spain a team driving digital solutions that support business operations users and retail partners across the Spanish market.

Our mission is to ensure a stable secure and efficient digital workplace enabling colleagues and retailers to focus on what matters most.

As part of our journey we are now looking for an Infrastructure & Support Lead who will play a key role in ensuring operational continuity strengthening our infrastructure landscape and delivering highquality enduser support through smart selfservice automation and reuse of global capabilities. This is a temporary position for maximum 2 years.

What youll do

As Infrastructure & Support Lead you will ensure the operation development and stability of our digital infrastructure and support services acting as a key coordination point between business users IT security and global teams.

Your responsibilities will include:

• Lead and coordinate onsite and remote enduser support including firstlevel support tools and daily operations
• Own and prioritize infrastructure and support needs covering LAN/WAN telephony workplace equipment laptops printers and local environments
• Act as a coordination point for information security and cybersecurity supporting compliance risk mitigation and alignment with security best practices
• Contribute to digital architecture ensuring local solutions are aligned with global standards and reusable capabilities
• Identify and drive process automation opportunities to reduce manual work errors and resolution time
• Support and coordinate digital needs for the retail network including tools processes incidents and adoption
• Develop and maintain key operational deliverables such as:
  • Support service catalog
  • Runbooks selfservice guides FAQs and procedures
  • Incident analysis and stability improvements (root cause & preventive actions)
• Manage IT asset lifecycle from ordering and provisioning to maintenance and decommissioning
• Lead IT onboarding and offboarding processes ensuring timely access and secure deprovisioning
• Own identity and access management including rolebased access and periodic access reviews
• Ensure clear communication and alignment with internal users IT security teams and external partners

What youll bring

To succeed in this role you bring a strong service mindset technical understanding and the ability to coordinate across multiple stakeholders.

We believe you have:

• Experience in enduser support and service operations with strong problemsolving and prioritization skills
• Solid knowledge of infrastructure and network environments system dependencies and workplace technologies
• A good understanding of cybersecurity practices risk management and security coordination
• Experience in automation and continuous improvement including scripting or lowcode solutions where applicable
• Handson experience with Microsoft platforms such as SharePoint Power Apps Power Automate and Power BI
• Experience working with data processing and analysis including ETL processes
• Strong communication skills and the ability to coordinate across IT business and external partners
• A proactive structured and serviceoriented approach
• Advanced / professional level of Spanish and English both written and spoken