L3 Cloud Support Developer Engineer (For Pooling)

Position Description:

We are seeking an experienced L3 Cloud Support Developer to provide advanced cloud platform and application support for enterprise systems including CGIs proprietary IP system CACS X. This role is responsible for handling L3 escalations complex cloud and infrastructure issues and ensuring the stability security and performance of CACS X environments. Training on CASC X will be provided and the successful candidate is expected to rapidly build deep technical and functional knowledge of the platform.

Your future duties and responsibilities:

Cloud Platform Support & L3 Incident Management
Provide L3 support for complex and high-severity cloud infrastructure and application incidents
Administer monitor and support Azure and/or GCP environments across production and nonproduction
Diagnose and resolve cloud-related performance availability and security issues
Perform root cause analysis (RCA) and implement permanent fixes and preventive measures

Development & Operational Support
Support application teams with cloud deployments configuration changes and environment setup
Collaborate with developers DevOps and architecture teams on cloud enhancements and fixes
Contribute to cloud optimization cost management and operational improvements
Provide technical guidance and mentoring to L1/L2 support resources

Operations & Reliability
Support cloud resource provisioning scaling patching and environment maintenance
Ensure platform stability availability and compliance with operational standards
Participate in on-call rotations and critical incident support as required

Required qualifications to be successful in this role:

High Priority (Must-Have)
Strong hands-on experience with Microsoft Azure and/or
Strong hands-on experience with Google Cloud Platform (GCP)
Proven experience handling L3 cloud support in production environments
Minimum 5 years of cloud infrastructure and support experience

Medium Priority (Required / Strong Advantage)
Solid Linux experience (command line usage troubleshooting)
Proficiency in scripting (Shell Bash Python or similar)

Low Priority / Nice to Have
Experience with CI/CD pipelines and DevOps tooling
Basic understanding of networking concepts (VPC/VNET firewalls routing)
Exposure to Kubernetes and container orchestration platforms

Other Skills & Competencies
Strong analytical and troubleshooting skills
Ability to work independently on complex issues
Effective communication with technical and non-technical stakeholders
Ability to work under pressure in mission-critical support environments
Experience working in Agile or ITIL-based support models

Work Setup and Schedule
Must be amenable to working onsite 3 days a week in McKinley Taguig
Hybrid work setup
Shifting schedule / on-call support as required

Skills:

• Microsoft Azure

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.