Head of Hosting

• The Head of Hosting will lead the strategy management and continuous improvement of our hosting services (On-Prem 3rd Party Data Centres Azure AWS Google). This individual will be responsible for ensuring a robust secure and high-performing hosting environment that supports the organizations growth and service levels. They will manage a team of hosting engineers and 3rd party providers collaborating with cross-functional teams to ensure infrastructure aligns with business objectives and security policies.
• Leadership & Strategy:
  • Develop and implement thehostingstrategy in line with the companys technical and business goals.
  • Drive innovation and implement the best practices for server management cloudhosting 3rd party data centres and on-premises data centres.
  • Lead mentor and manage thehostingteam ensuring high levels of performance and development.
• HostingInfrastructure Management:
  • Oversee the design deployment and maintenance ofhostingenvironments (on-premises 3rd party cloud or hybrid).
  • Ensure scalability redundancy and performance ofhostingsolutions to meet company and client needs.
  • Manage disaster recovery planning data backups and ensure high availability ofhostingservices.
• Security & Compliance:
  • Ensure allhostingservices comply with industry standards GPC security policies and regulatory requirements (e.g. GDPR SOC2).
  • Regularly assess security vulnerabilities reports and implement necessary measures to protect data and systems.
  • Implement GPC security policies related tohosting.
• Vendor & Contract Management:
  • Oversee relationships with third-partyhostingproviders vendors and partners.
  • Negotiate contracts and service level agreements (SLAs) withhostingvendors.
  • Manage costs and ensure thehostingbudget is optimized for performance and value.
• Monitoring & Performance Optimization:
  • Establish monitoring to ensure system health performance and uptime.
  • Use analytics and performance data to identify areas for improvement inhostingservices.
  • Ensure swift resolution of issues related tohosting escalating where necessary.
• Collaboration & Communication:
  • Work closely with development operations and GPC security teams to ensure seamless integration of services.
  • Act as a point of escalation for criticalhostingissues and communicate with key stakeholders.
  • Prepare regular reports onhostingperformance system uptime and any incidents.
• Continuous Improvement:
  • Stay up to date with the latest trends inhostingtechnologies and suggest improvements to current systems.
  • Drive automation initiatives and reduce manual intervention inhostingmanagement processes.
• Patching KPIs (Device Compliance Target > 9x% and Patch Compliance - Target > 9x%)
• CIS Benchmark Compliance
• Project progress / completions
• Budget vs Actuals
• ServiceNow Ticket Resolution to SLAs

• All staff will be expected to:

• Contribute to the professional development review process
• Review their environment working methods and interaction and provide feedback on any issues that arise
• Project a positive professional attitude to clients and suppliers
• Patching KPIs (Device Compliance Target > 9x% and Patch Compliance - Target > 9x%)
• CIS Benchmark Compliance
• Project progress / completions
• Budget vs Actuals
• ServiceNow Ticket Resolution to SLAs
• All staff will be expected to:
• Contribute to the professional development review process
• Review their environment working methods and interaction and provide feedback on any issues that arise
• Project a positive professional attitude to clients and suppliers

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