Mazlan is Ideagens AI capability and one of the most exciting developments weve delivered to customers in recent years. As we continue to evolve Mazlan were building a new dedicated team focused on helping customers get real value from it during their free trial period.
As an AI Adoption Manager youll play a key role in supporting trial customers across your region guiding them through Mazlan and helping them integrate it into their day-to-day work. This is a customer-facing role within a newly formed team offering the opportunity to help shape processes build strong regional relationships and develop valuable expertise in AI adoption.
This role offers the chance to be part of launching something new at Ideagen build in-demand AI adoption skills and make a meaningful impact on customer outcomes within a defined region with clear progression as the team grows.
Responsibilities
Owning engagement for Mazlan free-trial customers within your assigned region
Managing a portfolio of trial accounts from activation through to conversion
Delivering structured onboarding sessions demos and regular check-ins
Understanding customer workflows and tailoring guidance to their specific needs
Proactively identifying and addressing barriers to adoption such as confidence time or technical questions
Translating Mazlans capabilities into practical industry-relevant use cases
Monitoring trial health and flagging at-risk accounts early
Sharing customer feedback and insights with Product Customer Success and Commercial teams
Skills and Experience
You dont need to be an AI expert to succeed in this role curiosity strong communication skills and a genuine interest in helping customers get value from technology are far more important. Youre comfortable working independently enjoy building relationships and can balance customer needs with commercial awareness.
You are highly customer-focused and enjoy enabling others to succeed with software
You communicate clearly and confidently with both end users and senior stakeholders
You learn new tools quickly and can explain them in a clear accessible way
You understand the link between customer success adoption and business growth
You are comfortable working in a regional role and building long-term relationships
Experience in customer success onboarding training or implementation would be an advantage
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team and AI is part of how we work smarter. If youre curious adaptable and open to using AI to improve how you work youll thrive at Ideagen!
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
At Ideagen we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
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Required Experience:
Manager
Role PurposeLocation- Ruddington NottinghamshireLevel - Manager/Experienced ProfessionalDepartment - StrategyWorking Pattern - Hybrid (three days a week in the head office)Benefits -Benefits at IdeagenSalary - To be discussed at next stageMazlan is Ideagens AI capability and one of the most exciting...
Role Purpose
Location- Ruddington Nottinghamshire
Level - Manager/Experienced Professional
Department - Strategy
Working Pattern - Hybrid (three days a week in the head office)
Mazlan is Ideagens AI capability and one of the most exciting developments weve delivered to customers in recent years. As we continue to evolve Mazlan were building a new dedicated team focused on helping customers get real value from it during their free trial period.
As an AI Adoption Manager youll play a key role in supporting trial customers across your region guiding them through Mazlan and helping them integrate it into their day-to-day work. This is a customer-facing role within a newly formed team offering the opportunity to help shape processes build strong regional relationships and develop valuable expertise in AI adoption.
This role offers the chance to be part of launching something new at Ideagen build in-demand AI adoption skills and make a meaningful impact on customer outcomes within a defined region with clear progression as the team grows.
Responsibilities
Owning engagement for Mazlan free-trial customers within your assigned region
Managing a portfolio of trial accounts from activation through to conversion
Delivering structured onboarding sessions demos and regular check-ins
Understanding customer workflows and tailoring guidance to their specific needs
Proactively identifying and addressing barriers to adoption such as confidence time or technical questions
Translating Mazlans capabilities into practical industry-relevant use cases
Monitoring trial health and flagging at-risk accounts early
Sharing customer feedback and insights with Product Customer Success and Commercial teams
Skills and Experience
You dont need to be an AI expert to succeed in this role curiosity strong communication skills and a genuine interest in helping customers get value from technology are far more important. Youre comfortable working independently enjoy building relationships and can balance customer needs with commercial awareness.
You are highly customer-focused and enjoy enabling others to succeed with software
You communicate clearly and confidently with both end users and senior stakeholders
You learn new tools quickly and can explain them in a clear accessible way
You understand the link between customer success adoption and business growth
You are comfortable working in a regional role and building long-term relationships
Experience in customer success onboarding training or implementation would be an advantage
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team and AI is part of how we work smarter. If youre curious adaptable and open to using AI to improve how you work youll thrive at Ideagen!
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
At Ideagen we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
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