AI Adoption Manager
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Job Location:
Nottinghamshire - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Role Purpose
Location- Ruddington Nottinghamshire
Level - Manager/Experienced Professional
Department - Strategy
Working Pattern - Hybrid (three days a week in the head office)
Benefits -Benefits at Ideagen
Salary - To be discussed at next stage
Mazlan is Ideagens AI capability and one of the most exciting developments weve delivered to customers in recent years. As we continue to evolve Mazlan were building a new dedicated team focused on helping customers get real value from it during their free trial period.
As an AI Adoption Manager youll play a key role in supporting trial customers across your region guiding them through Mazlan and helping them integrate it into their day-to-day work. This is a customer-facing role within a newly formed team offering the opportunity to help shape processes build strong regional relationships and develop valuable expertise in AI adoption.
This role offers the chance to be part of launching something new at Ideagen build in-demand AI adoption skills and make a meaningful impact on customer outcomes within a defined region with clear progression as the team grows.
Responsibilities
- Owning engagement for Mazlan free-trial customers within your assigned region
- Managing a portfolio of trial accounts from activation through to conversion
- Delivering structured onboarding sessions demos and regular check-ins
- Understanding customer workflows and tailoring guidance to their specific needs
- Proactively identifying and addressing barriers to adoption such as confidence time or technical questions
- Translating Mazlans capabilities into practical industry-relevant use cases
- Monitoring trial health and flagging at-risk accounts early
- Sharing customer feedback and insights with Product Customer Success and Commercial teams
Skills and Experience
You dont need to be an AI expert to succeed in this role curiosity strong communication skills and a genuine interest in helping customers get value from technology are far more important. Youre comfortable working independently enjoy building relationships and can balance customer needs with commercial awareness.
- You are highly customer-focused and enjoy enabling others to succeed with software
- You communicate clearly and confidently with both end users and senior stakeholders
- You learn new tools quickly and can explain them in a clear accessible way
- You understand the link between customer success adoption and business growth
- You are comfortable working in a regional role and building long-term relationships
- Experience in customer success onboarding training or implementation would be an advantage
About Ideagen
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence.
At Ideagen we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
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Required Experience:
Manager
