Director, Field and lab Operations

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

. Customer Support & Field Operations Leadership

• Direct and oversee global technical support assignments projects and programs across TPS and GPS organizations.

• Ensure correct assignmentutilization and performance of engineers supporting customers and products worldwide.

• Provide highly visible senior-level customer engagement to resolve high-value complex issues that impact customer technology milestones.

• Lead on-site installation diagnosis troubleshooting service and repair of complex equipment and systems through GPS and TPS teams.

• Review monitor and close customer action plans to ensure sustained customer satisfaction and installed-baseperformance.

• Generate global multi-product reporting to surface top customer issues and drive closure plans.

2. New Product Introduction (NPI) & Go-To-Market Execution

• Act as Go-To-Market lead and primary AGS interface for new product rollouts and roadmap execution.

• Partner with account teams Sales and Marketing to support product introductions customer specials RFQs and technical presentations.

• Ensure legacy corrective actions and field Lessons Learned are incorporated into new product design intent.

• Participate in Engineering design reviews and contribute to FMECA processes.

• Own and execute alpha and beta site system strategy test plans reporting and engineering feedback loops.

• Ensure customers are informed of technical improvements and upgrades available to the installed base.

3. Engineering Quality & Issue Resolution

• Influence Engineering organizations to prioritize and resolve customer-related design hardware software yield and performance issues.

• Partner with Quality & Reliability (Q&R) teams to review prioritize and address top field issues.

• Resource and lead multi-functional taskforces to resolve complex technical problems using advanced and innovative approaches.

• Drive resolution of systemic issues to reduce installation cost warranty exposure and field failures.

• Lead development of new principles concepts and service methodologies to improve field performance.

4. Training Capability Development & Knowledge Management

• Ensure all managers supervisors and engineers meet required safety compliance and technical training standards.

• Define and implement comprehensive training strategies for new products including train-the-trainer models in partnership with Global Technical Training (GTT).

• Develop and proliferate new procedures documentation Best Known Methods (BKMs) and service methodologies across teams.

• Mentor and develop engineers and leaders to support technical excellence succession planning and career growth.

5. Parts Logistics & Aftermarket Readiness

• Identifynew partsrequiredfor service and ensure alignment with AGS on stocking strategy and global availability.

• Coordinate aftermarket support readiness with AGS and field organizations to ensure seamless customer support post-install.

• Ensure service infrastructure documentation tools and methodologies are NPI-ready.

6. Program & Operations Management

• Define project and programobjectives outcomes milestones viability assessments and resource plans for assigned areas.

• Ensure systems engineering projects and programs are executed to defined requirements cost targets timelines and resource plans.

• Oversee Lab Operations and infrastructure necessary to support development validation and troubleshooting activities.

• Manage program definition execution strategies andimplementationactivities across multiple sites and functions.

7. Leadership & People Management

• Direct managers supervisors and multi-disciplinary teams across geographically distributed organizations.

• Lead highly visible cross-functional initiatives providing strategic and technical thought leadership.

• Execute segment and functional business plans while contributing to broader organizational strategy.

• Foster a culture of accountability collaboration innovation and customer focus.

8. Functional Business & Professional Expertise

• Serve as a recognized functional expert (guru) with broad and deepexpertiseacross systems technologies and methodologies.

• Apply industry commercial and regulatory awareness to influence business direction and operational performance.

• Proactivelyidentifyandsolve highlycomplex problems using advanced innovative and ground-breaking approaches.

• Impact business results and direction throughdevelopmentof innovative services solutions and capabilities.

9. Interpersonal Ethics & Executive Engagement

• Negotiate and influence senior executives customers regulators vendors and external stakeholders.

• Exercise high judgment audience awareness and executive-level communication skills.

• Ensure full compliance with company Standards of Business Conductdemonstratingthe highest level of ethical behavior aligned to core values.

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.