Job Description Summary

Job Description

Responsibilities

• Handling all customer enquiries in a professional courteous & timely manner

• Consistently following defined HR processes challenging steps that may not make sense / add value

• Maintainingprocess documentation in accordance with local labor legislation & Data Privacy regulations

• Providing and maintaining documentation of HR lifecycle and employee lifecycle and other HR processes

• Maintaining Workday database ensuring highest standards of completeness accuracy and compliance with relevant legislation HR and regional People Operations requirements

• Developing a strong working relationship with the HR People Leaders and Employee communities through timely and accurate administration of HR processes ensuring effective communication and early identification of requirements & any service issues

• Proactively engaging HR and regional HR partners & customers to ensure timely resolution of transactions

• Actively seeking customer feedback & using it to improve our service offering

• Delivering on commitments managing expectations & keeping customers informed on progress taking clear accountability and ownership throughout the process

• Ensuring that high standards of accuracy and quality are maintained with appropriate controls in place taking accountability for compliance with relevant legal and companys policy requirements.

Required Qualifications & Skills

• Bachelors Degree in in related field or studying toward a degree in related field

• Fluency in English knowledge both verbal and written

• Previous experience in Payroll related tasks plus any HR Operations role ideally within a multinational organization

• Solid interpersonal skills: ability to work effectively in a team-based environment

• Organizational skills attention to detail and accuracy

• Effective communication skills through written and verbal communication and consistently deliver high quality customer service in a professional manner

• Proficiency in HR systems (ex. Workday) and technologies

• Demonstrated effectiveness to prioritize between tasks with different deadlines complexity

• Experience of working in a fast-paced customer-oriented environment

• Proven ability to work professionally & proactively with a remote client base

• Ability to identify frequent customers / process issues and be able to suggest process procedure and training improvement opportunities

• Ability to maintain confidentiality and handle sensitive information with discretion

• Proficiency in Microsoft Office Suite (Word PowerPoint Excel).

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Additional Information