RN Case Manager – Primary Care RNCMPC 0416 NS#09

Job Title: RN Case Manager Primary Care

Location: Sitka Alaska
Job Type: Permanent
Schedule: Full-Time Day Shift

Position Summary

The RN Case Manager is responsible for coordinating and managing patient care across primary care and specialty services. This role focuses on improving patient outcomes through care coordination referral management patient education and collaboration with multidisciplinary healthcare teams.

Key Responsibilities

Care Coordination & Case Management

• Manage an active patient caseload across multiple services
• Develop individualized care plans in collaboration with providers and care teams
• Coordinate multidisciplinary care conferences for high-risk patients
• Track referrals diagnostics and treatment progress
• Ensure timely follow-up and resolution of care gaps or delays

Clinical Support

• Provide nursing care including assessment documentation medication administration and patient education
• Participate in triage and emergency response as needed
• Support outpatient clinic workflows and specialty services

Specialty & Program Support

• Manage specialty referrals and scheduling coordination
• Support case management for specialized programs (e.g. intake tracking education follow-up)
• Assist with coordination of telehealth visits and external provider consultations
• Coordinate diagnostic testing and follow-up care

Patient Advocacy & Communication

• Serve as a primary patient advocate in care coordination
• Educate patients and families regarding treatment plans and follow-up care
• Facilitate communication between providers patients and external facilities

Quality & Compliance

• Maintain accurate and timely documentation in the electronic health record (EHR)
• Adhere to infection control and patient safety standards
• Participate in competency training and continuous improvement initiatives

Requirements

Education

• Graduate of an accredited School of Nursing
• Bachelors Degree preferred
• High school diploma or equivalent required

Experience

• Minimum 1 year of general nursing experience OR
• 2 years of general nursing experience including ambulatory care or case management

Licensure & Certifications

• Active unrestricted RN license (or ability to obtain prior to start)
• Basic Life Support (BLS) certification
• Clinical competency within 3 months of hire (renewed every 3 years)
• Case Management Certification (preferred)

Skills & Competencies

• Strong case management and care coordination skills
• Ability to manage multiple patients and priorities effectively
• Excellent communication and interpersonal skills
• Strong critical thinking and problem-solving abilities
• Experience in fast-paced clinical environments
• Proficiency in documentation and EHR systems

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