Student Success Coach

Job Summary/Basic Function:

The Student Success Coach is responsible for proactively recruiting prospective students who indicate interest in pursuing an online degree program through Boise State University.

This position is remote-eligible or hybrid-eligible. Salary starts at $51065.60 and is commensurate with experience.

Department Overview:

The School of RespiratoryCare Sciences offers three programs accredited by the Commission on Accreditation for Respiratory Care (CoARC). At the undergraduate level the school is home to an Entry-Level BSRC Program that qualifies students for the credential-earning examinations of the National Board for Respiratory Care. The school also offers an online RRT to Bachelor of Science Degree Advancement Program (DAP) for RRTs who have earned an Associates Degree from a regionally accredited institution. At the graduate level the school offers an online MSRC Degree Program for RRTs who hold a valid credential and a baccalaureate degree from a regionally accredited institution. The School of RespiratoryCare Sciences is one of seven schools in the College of Health Sciences that also includes the Schools of Nursing Social Work Kinesiology Allied Health Science Medical Imaging and Radiologic Sciences and Public & Population Health.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills policies and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

60% of the time the Student Success Coach must:

• Recruit prospective online students by executing a relationship-building sales process by assuming each student has the potential to succeed.
• Work with students to self-identify potential obstacles and discuss solutions helping to build prospective student confidence and persistence.
• Manage all prospective online student inbound communication through email text phone chat phone queue appropriately by providing timely and accurate customer service. Follow-up with prospective students on a regular basis following prescribed communication plans and developing customized plans depending on the student needs and recruitment cycle.
• Help students navigate complex university systems including university admissions financial aid online education options and academic advising and policies pertaining to special populations including but not limited to transfer adult learners military students veterans GED high school graduates international students and students that are reengaging with Boise State.
• Utilize a Customer Relationship Manager (CRM) on a daily basis to follow a customized recruitment workflow to nurture leads accurately communicate with collaborators and consistently document activity for reporting purposes.
• Make data-driven decisions to adjust recruitment strategies based on target student populations recruitment metrics and university processes in a dynamic way that meets the needs of students and stakeholders (program partners admissions registrar financial aid marketing).
• Engage in intentional and continuous efforts to improve service to and coaching of students which includes improving internal processes procedures resources and published content.
• Maintain professional flexibility to accommodate rapidly changing processes program information and priorities.

35% of the time the Student Success Coach:

• Ensure online programs are meeting metrics outlined in the Schools Strategic Plan.
• Assist in school events at national respiratory care events and on-campus.
• Represent the School in committees and meetings across campus.

5% of the time the Student Success Coach:

• Perform other duties as assigned.

Knowledge Skills Abilities:

• Ability to adapt to rapidly changing priorities and work well under pressure.
• Excellent customer service skills.
• Demonstrate a strong ability to manage coordinate and deliver on concepts and information effectively while ensuring university and department values.
• Experience in handling difficult and sensitive situations; use sound independent judgment within general policy and legal guidelines.
• Good knowledge of online learning environments.
• Proficiently collaborate negotiate and communicate with all stakeholders (internal and external) via phone email virtual conferences and in person to achieve a desired outcome.
• Exhibits good organization and time management skills.
• Ability to preserve confidentiality of sensitive information.
• Be detail-oriented with a high level of integrity and enthusiasm.
• Establish and maintain effective working relationships with and elicit cooperation from colleagues members of external groups and co-workers on complex issues.
• Ability to compose written material with a succinct message and free of spelling or grammatical errors.

MinimumQualifications:

Bachelors Degree and 2 years experience or equivalent.

Preferred Qualifications:

Experience advising in an online environment.

Salary and Benefits:

Salary starts at $51065.60 annually and is commensurate with State University provides a best-in-classbenefits package including (but not limited to):

• 12paid holidaysAND the University is closed between Christmas and New Years (requires use of 3 vacation days)
• Between 12-24annual paid vacation daysfor full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to yourORP retirement fund(Professional and Faculty employees)
• Excellent medical dental and otherhealth-related insurancecoverages
• Tuition fee waiverbenefits for employees spouses and their dependents
• See ourfull benefits pagefor more information!

Required Application Materials:

• Cover Letter
• Resume
• Three professional references

About Us:

Nestled along the Boise River and steps from the state capitol Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. Were a trailblazing institution nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. Were building a thriving community of faculty and staff whose unique skills experiences and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idahos Treasure Valley at