Automation Business Process Analyst (fmd)

We are part of NTT DATA a $30billion business and technology services AI and digital infrastructure leader. As a Global Top Employer NTT DATA serves 75% of the Fortune Global 100 and with experts in over 70 countries co-innovates solutions that encourage experimentation and recognize great work.

With us you have endless opportunities to think big act bold and take ownership. Make this the place where you belong learn and build your network.

Make this the place whereyougrow

Location:Germany

What makes us special:

We have a holistic view of the individual needs of our employees.Here you can find a detailed overview of our wide variety of benefits during different life phases.

Flexible working hours and locations: workation mobile working part-time models sabbaticals etc.

Your further development by plan: topic-specific induction targeted career development based on career models programs and your own academy

Family first: e.g. daycare allowance paid maternity leave and paternity network

SAP Platinum Partnership: strong SAP partnership large knowledge network and SAP Learning Hub and certification opportunities.

We take care: e.g. 25% subsidy for company pension plan company health management and cooperation with fitness providers

We help you get from A to B: company car (depending on your role) discount on public transport and bicycle leasing via JobRad.

Do you love challenges

You are responsible for analyzing designing and optimizing business processes to enable and strengthen automation solutions across NTT DATA Business Solutions.

You identify high-value opportunities document clear and complete requirements and prepare processes for Automation-aligned delivery.

You collaborate with stakeholders to understand current workflows uncover improvement potential and develop detailed process and value documentation.

You ensure that automation initiatives are feasible well-defined and support the shift towards reliable scalable automation.

Convince us with your potential!

You have proven experience in business process analysis workflow documentation and process optimization.

You have practical knowledge of automation technologies workflow tools or orchestration platforms (e.g. ServiceNow Flow RPA scripting integration tools).

You have working knowledge of automation value modelling feasibility assessment and identifying high-value use cases.

You have strong analytical skills as well as excellent communication and facilitation skills for working with SMEs service teams and technical roles and a continuous improvement mindset.

Experience with AI-assisted analysis or AI-driven opportunity identification tool is advantageous.

Familiarity with IT service processes and general ITSM environment is a plus.

Proficiency in written and spoken English and German round out your profile.

Do you have questions

We look forward to receiving your complete application documents stating your earliest start date.

NTT DATA Business Solutions: Make this the place where you grow

Josephine Krueger

Tel.: 49

E-Mail:

Do you have questions about diversity equity and inclusion at NTT DATA Business Solutions You can find more information here.

We believe that diversity equity inclusion and wellbeing fuel innovation and ensure an exceptional customer and employee experience. We welcome applicants of all genders backgrounds ages sexual orientations lifestyles religions and types of disabilities.

Feel free to contact our colleagues at

We transform. SAP solutions into Value