Know Your Customer Operations Quality Control Senior Specialist (all genders)

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of this exciting chapter of continued growth and expansion were looking for a passionate Know Your Customer Operations Quality Control Senior Specialist (all genders).

As a Know Your Customer Operations Quality Control Senior Specialist you will be a vital part of our team responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. You will conduct in-depth Quality Control reviews of high-risk/complex KYC case files monitor QC metrics and MI and deliver targeted remediation actions to drive sustainable quality uplift. Ideally you will bring 5 years experience in AML/KYC compliance audit or financial crime within financial services/fintech and strong analytical investigative and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: deep KYC/AML and German regulatory knowledge familiarity with screening/KYC tools and digital banking/payments and relevant certifications (e.g. ACAMS).

Job Description

• Conduct in-depth Quality Control reviews of high-risk/complex KYC (CDD/EDD) case files to validate completeness accuracy and policy/regulatory adherence; document findings identify root causes and ensure timely escalation and remediation tracking where required.
• Monitor QC metrics and MI (e.g. defect rates themes severity ageing) derive conclusions and actionable insights and deliver targeted training and remediation actions to drive sustainable quality uplift.
• Partner with internal stakeholders (Compliance Legal Front Office and Operations) to resolve KYC-related issues and inquiries ensuring timely well-documented escalations where required.
• Provide enhanced controls coverage and oversight of KYC QC processes by monitoring adherence to procedures identifying emerging risks/themes and driving corrective actions in relation to QA findings.
• Provide on-the-floor case guidance to Specialists (complexity triage troubleshooting coaching on policy interpretation) and support KPI/MI monitoring and reporting by highlighting concerns proposing remediation and tracking actionsincluding responses to Audit/Regulator observations in line with Controls Team requirements.
• Support and coordinate delivery of KYC projects and strategic initiatives (e.g. process change implementation system/tool enhancements remediation activity regulatory-driven updates new products roll-out) including stakeholder coordination action tracking and progress reporting.

• Provide Subject Matter Expertise to the design and governance of KYC QC processes including analysis content guidelines/procedures tooling MI and reporting requirements.
  

  Required qualifications capabilities and skillset

• Relevant education in Economics Finance Banking Business Administration Engineering (or similar) and / or Bank Ausbildung.
• 5 years of related working experience in Audit Compliance Anti-Financial Crime Anti-Money Laundering KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
• Clear and effective communication is crucial for interactions with internal stakeholders customers and regulatory authorities as applicable.
• Very good analytical and research skills with the ability to deep-dive and investigate issues to reach resolution.
• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
• Growth mindset and a passion for learning and self-development.
• A commitment to collaboration and collective growth within the team.
• Very good computer literacy including MS Office Suite Applications.
• Excellent communication skills in English and German (both verbally and in writing).

Preferred qualifications capabilities and skills

• In-depth understanding of KYC regulations AML laws and Compliance frameworks in the financial services industry.
• Good Knowledge of the German regulatory framework and best practices regarding KYC processes
• Familiarity with KYC software databases and customer screening tool as well as the ability to adapt to new technologies
• Familiarity with digital banking platforms payment systems and financial technologies.
• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)

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