SAP S4HANA OTC Functional Lead (W2 Position)

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Role: SAP S/4HANA OTC Functional Lead (W2 Position)

Location: Dearborn MI (Hybrid)

Duration: 12 Months

Experience: 8 Years

Client: Ford Motors

Jd:

Required Qualifications

• 7 12 years of experience in sales operations/OTC and/or SAP Sales functional leadership.
• 1 2 years of SAP S/4HANA implementation experience (or ECC to S/4 transformation) with OTC ownership.
• Deep expertise in pricing order management delivery and billing processes.
• Experience or familiarity with SAP Vehicle Management System (VMS) and its integration with OTC Finance (RTR) and logistics.
• Strong cross-functional leadership across Finance Supply Chain and Master Data teams.
• Proven ability to drive fit-to-standard decisions and manage scope effectively.

Required Skills

• Strong SAP S/4HANA Sales functional knowledge including configuration impact awareness
• UAT leadership and quality governance
• Integration knowledge (EDI middleware tax/payment systems) and issue resolution
• Strong executive communication and stakeholder management
• Experience with Settlement Management/Rebates Output Management (BRF) and Fiori apps
• Exposure to SAP SD/VMS Finance integration and customer/dealer portals
• Experience with complex pricing models

Core Responsibilities

• OTC Product Ownership
• Own end-to-end OTC processes including lead-to-order handoffs order management pricing availability delivery billing returns credit/debit processing and customer service.
• Define and enforce standardized sales processes across regions and channels while managing approved local variations.
• Establish and track OTC KPIs (e.g. order cycle time perfect order rate OTIF/fill rate billing accuracy dispute resolution cycle time and DSO drivers).

Solution Design

• Lead design decisions across:
• Sales document types item categories copy control and partner determination
• Pricing procedures condition techniques and rebate/settlement processes (if applicable)
• Billing types billing plans/milestones and invoicing/output requirements
• Credit and debit memo processes
• Ensure alignment with revenue recognition tax and compliance requirements in collaboration with Finance.
• Create and review functional specifications for enhancements integrations and outputs.

Integrations & Cross-Functional Alignment

• Collaborate closely with:
• Finance (FI/CO) for billing revenue recognition tax and profitability
• Customer master/data governance teams for partner roles and hierarchies
• Customer/dealer portal teams
• Validate end-to-end processes across integrated systems (EDI middleware carriers tax engines and payment platforms).

Reporting Controls & Security

• Define reporting requirements (e.g. billing status blocks pricing overrides).
• Ensure appropriate controls are in place (approval workflows audit trails pricing governance).
• Partner with security teams to enforce segregation of duties (SoD) and role design.

Testing Leadership (Quality Gate Ownership)

• Own UAT strategy and execution; support SIT for end-to-end coverage.
• Develop and approve test scenarios including standard and exception cases (e.g. backorders partial deliveries returns cancellations billing blocks credit holds).
• Lead defect triage prioritization validation and readiness sign-off.

Data Readiness

• Define and validate:
• Customer master data (business partners hierarchies)
• Material master sales views
• Pricing conditions contracts and discounts
• Migration scope for open orders deliveries and billing documents
• Establish post-go-live data governance ownership and quality controls.

Cutover & Go-Live Readiness

• Define OTC cutover strategy (open orders delivery/billing cutoffs output readiness EDI coordination).
• Ensure downstream systems and partners are prepared.
• Lead hypercare support and stabilization efforts.

Change Management & Training

• Assess role impacts across sales pricing and billing teams.
• Review and approve training materials job aids and SOPs.
• Build and leverage a super-user network to drive adoption and compliance.

Vendor/SI Governance & Stakeholder Management

• Act as the primary SME for OTC design decisions and tradeoffs.
• Facilitate workshops manage RAID logs and resolve cross-functional issues.
• Provide clear communication on risks dependencies and go/no-go readiness.