BLIND Clinical Support Technician

POSITION SUMMARY

The Clinical Support Technician provides project based administrative support to the consulting department.

KEY RELATIONSHIPS

The Clinical Support Technician reports directly to the Chief Clinical Officer. The Clinical Support Technician works directly with the Consultant Pharmacists Nurse and Pharmacy Consultants.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide project-based administrative support to the Grane Rx clinical consulting team managing multiple priorities and deadlines effectively

Utilize Microsoft Office Suite (Excel Word PowerPoint Outlook) and other clinical/pharmacy software platforms to support daily operations

Develop and maintain reports meeting minutes manuals agendas and statistical summaries from drafts notes and verbal instructions

Perform data analytics and generate actionable insights to support internal and external customer needs including quality metrics and outcome tracking

Serve as the primary administrator for the Grane Rx web-based customer portal including posting and updating materials conducting audits onboarding new users and providing ongoing user support and troubleshooting

Generate format and distribute clinical reports to consultant pharmacists nurses and pharmacy consultants in a timely and accurate manner

Support compliance and regulatory documentation efforts ensuring materials are maintained in accordance with HIPAA and applicable standards

Manage electronic document storage and organization ensuring files are current accessible and properly maintained

Coordinate virtual meetings and remote consultation logistics including scheduling preparing materials and managing follow-up documentation

Perform accurate data entry and maintain logs workbooks and databases to support clinical operations

This position may require work outside normal business hours to meet the needs of the consulting department

Perform additional duties as required

EXPERIENCE SKILLS AND EDUCATIONAL REQUIREMENTS

High school diploma is required.

At least two years of administrative support experience; pharmacy experience is preferred.

Knowledge of administrative and clerical procedures

Knowledge of customer service principles and practices

Microsoft Office Products including Word Outlook Excel Publisher and PowerPoint

Excellent verbal and written communication skills

Professional personal presentation

Customer service orientation

Information management

Organizing and planning

Attention to detail

Initiative

Reliability

Stress tolerance

ADDITIONAL SKILLS AND REQUIREMENTS

Ability to multi-task prioritize and manage time effectively

Ability to use good judgment

Active listening skills

Adaptability

Attention to detail and accuracy

High energy level

Patience

People skills

Problem-solving skills

Resilience

Teamwork

Ability to read write speak and comprehend English

Uses good judgment and independent decision-making

Excellent communication skills.

Ability to work with teams.

Ability to prioritize assigned tasks.

Attention to detail and completion of all workflow steps.

Ability to work in a fast paced challenging and technical environment.

Reliable and consistent in timeliness attendance and quality of work.

Adhering to the core values of the company which include accountability integrity making a difference quality respect stewardship and teamwork.

Information contained in this description represents the general nature of work being performed. This is not an exhaustive list of all responsibilities duties and skills required for the position. Reasonable accommodations will be considered in appropriate circumstances; however as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

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