Account Manager

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Take Charge of Security Operations in Ankeny

Step into a role where leadership accountability and results come together. As an Account Manager with Allied Universal in Ankeny IA you are the person who keeps everything movingyour team your client and your operation.

You wont just oversee securityyoull build a strong team create structure and deliver service that clients rely on every day. If youre someone who leads from the front and takes ownership this is where you make your mark.

What Youll Get

• $60819.20 Annual Salary (Full-Time)
• Based in Ankeny IA (50021)
• Clear path for career growth within a global company
• A role where your leadership directly impacts safety performance and client success

Why This Role Matters

• You are the main connection between your client and your team
• Your decisions affect staffing costs and overall service quality
• You set the tone for performance accountability and culture on site

Real example: Think of this role like running a sports teamyoure recruiting the right players setting the game plan making adjustments during pressure moments and making sure your team delivers every day.

What Youll Be Responsible For

• Own scheduling and staffing
  • Use smart tools to fill shifts and reduce unnecessary overtime
• Lead and develop your team
  • Hire coach and manage officers and supervisors
  • Handle payroll performance reviews and employee relations
• Manage the client relationship
  • Be the go-to person for communication service issues and expectations
• Handle incidents and challenges
  • Step in during escalations and solve problems quickly and professionally
• Drive compliance and operations
  • Maintain training standards safety protocols and site readiness
  • Oversee uniforms equipment and overall site organization

What You Need to Bring

• Experience leading teams in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to manage multiple priorities at once
• Valid drivers license

The Bottom Line

This is a high-visibility leadership role where you are expected to run your site like its your own business. If you can lead people manage operations and deliver results consistentlythis is a strong next step in your career.

RESPONSIBILITIES:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire coach and manage security officers and supervisors while overseeing payroll performance and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training safety and site operational standards as well as managing inventory (uniforms equipment and other essential supplies)

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid drivers license if driving a company vehicle or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations security management or supervising teams in a fast-paced environment
• Experience in leading developing and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness physical security protocols risk assessments and law enforcement coordination
• Proven ability to evaluate situations make sound independent decisions and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms equipment etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field
• Law enforcement military and/or contract or proprietary security services or facility management experience
• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification
• Previous payroll billing or scheduling experience
• Aptitude with security systems: CCTV access control and badge administration
• Graduate of certified public safety academy (e.g. Law Enforcement Firefighter/Paramedic Corrections Officer)

BENEFITS:

• Medical dental vision basic life AD&D and disability insurance
• Enrollment in our companys 401(k)plan subject to eligibility requirements
• Eight paid holidays annually five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID