Customer Service Representative (Part-Time)

Job Title: Customer Service Representative (Part-Time)

Location: Hartford WI

Job Type: Part-time

Company: FabriFast

About Us: FabriFast part of the Arise Industrial Manufacturing family represents a new breed of sheet metal fabricator one that knows the only true way to judge a company is by results. We are an American-Made company. We offer quick quote turnaround exceptional production speed consistent high quality complete on-time deliveries and relentless cost control. As the founding owners of FabriFast we draw on decades of manufacturing and management experience in related public and private companies. We know the difference between results and effort. Most of all we recognize the importance of our personal commitment in delivering on the FabriFast promise of superior performance in every job we do.

Job Overview: The Customer Service Representative (CSR) serves as the primary point of contact between the company and its clients. They are responsible for handling inquiries providing product or service information processing orders and resolving any issues related to customer needs. CSRs must have a solid understanding of the companys metal fabrication processes products and timelines to effectively communicate with clients and ensure satisfaction. They work closely with sales production and logistics teams to ensure seamless customer experience maintain strong client relationships and support the companys business objectives.

Key Responsibilities:

• Enter orders and jobs for various customer accounts
• Review open order customer reports
• Confirm deliveries order status relay late orders to account managers & customers and facilitate expedites.
• Perform documentation and data entry for customer accounts
• Support Account Managers
• Coordinate shop schedule with management
• Coordinate the cross-selling projects between multiple businesses
• Perform other tasks as assigned and required.

Qualifications:

• Have general Microsoft Office skills (Outlook Excel Word) as well as working knowledge of database applications.
• Have effective and high-quality Customer Service/Relationship management skills via walk-ins phone and email
• Have a positive professional attitude handling difficult customers with the ability to diffuse negative situations.
• Have experience working with shipping and order management
• Have effective verbal and written skills - must be able to explain technical parts and information clearly and able to communicate with customers and accurately input orders.
• Knowledge of manufacturing is preferred

Why Work with Us

• We offer competitive pay as well as an outstanding benefits package that includes Medical Dental Vision HSA 401k Paid Time Off and more!
• We offer opportunities for career growth and development.
• We offer a positive work culture with a safe environment while producing quality work efficiently.

Benefits: We offer a full-scale comprehensive benefits package including company-provided life and AD&D insurance disability insurance and virtual medical healthcare services.

The company also offers voluntary medical dental vision supplemental life and AD&D insurance accidental critical care and hospital indemnity insurance. Additionally we offer generous Health Savings Account and 401k/Roth retirement savings plans.

How to Apply: If youre excited about this opportunity and believe youre a great fit for the role please submit your application here. We look forward to hearing from you!

We are proud to be an Equal Opportunity Employer welcoming and encouraging applications from everyone. Our company participates in E-Verify to ensure a fair and inclusive employment process.

Required Experience:

Unclear Seniority