Order Management Analyst, Returns

Islamabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

Visit to learn more.

About the Role:

As an Order Management Specialist Returns you will be given an opportunity to utilize your expertise here in Motive. You will be helping our Operations department with Sales order completion Order Form generationChurn Management Modifications and everything which is relevant to processing inbound and outbound shipments along with its SFDC representation Challenging legacy policies and procedures that complicate quote order invoice credit commissions and revenue processing understanding the flexibility for change and formulating creative solutions or work-around based on that analysis.
What Youll Do:

Process customer replacement requests ensuring accurate entry and tracking in the system.
Provide clear instructions to customer support & customer success on return procedures shipping requirements and refund or replacement options.
Working on returns cases
Sales Order creation for additional hardware
Churn processing/management
Help Sales and Fulfilment teams through quote to cash process
Working on Salesforce and Zuora
Creating Shipping Label
Churn processing management
Handling Account reconciliations
Guiding stakeholders on returning equipments

What Were Looking For:

Technical Acumen with understanding of customer delivery process
Good stakeholder communications
Strong analytical skills with numbers
Proficient with deadlines & time sensitive work
Strong Business Communication Skills in English.
Internship work experience preferably in an Operations environment.
Proficient experience with Microsoft Excel and Word.
Knowledge and experience of CRM systems preferably Salesforce will be a plus.
Very organized meticulous and detailed in entering information
Ability to effectively prioritize and multi-task in high volume workload situations
Ability to be consistent with quality over a long period of working hours especially Month & Quarter end.

Creating a diverse and inclusive workplace is one of KeepTruckins core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.
Please review our Candidate Privacy Notice here.

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

Please review our Candidate Privacy Noticehere.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.

Required Experience:

Who we are:Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with...