Manager, Software Development (EVV & Escalation Engineering)

AboutAlayaCare

AtAlayaCareweremore than just a fast-growing SaaS companywerea team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550 employees across Canada the US Australia and Brazilwereunited by a shared mission and a strong culture of transparency growth and human connection. Whetheryoureearly in your career or a seasoned expertAlayaCareoffers the opportunity to grow your impact your skills and your career.

About the Role

We are seeking a Manager Software Developmentto join our EVV (Electronic Visit Verification) VV (Visit Verification) as well as IVR (Telephony) team; he group ensures we can reliably prove care was delivered enabling our customers to receive payment. Reporting to the Director of Engineering you will lead a crossfunctional team of engineers; how visits are captured and verified (mobile web IVR) how verified visits are transformed into compliant EVV data for states and payers and the reliability and performance of these flows at scale.

Youll be accountable for team health technical direction and delivery: keeping critical customer workflows stable while evolving the architecture toward more scalable eventdriven systems.

What Youll Do

People & Coaching

• Coach and develop a team of backend and fullstack engineers working on EVV Visit Verification and IVR.
• Participate in the recruiting process to grow the team.
• Provide clear expectations regular feedback and career development aligned with our engineering career framework.
• Cultivate a team culture grounded in ownership growth and mutual trust.

Performance & Delivery

• Drive planning execution and risk management for multiple workstreams in parallel (e.g. state integrations EVV platform improvements performance work).
• Maintain a single coherent view of priorities scope and timelines and keep stakeholders informed.
• Replan when reality changes: call out risks early renegotiate scope and avoid quiet date slips.
• Take endtoend responsibility for reliability of EVV/VV/IVR flows including internal SLAs for highseverity customer issues.
• Partner with our reliability and customer teams to triage resolve and prevent incidents.
• Leverage AI and emerging technologies to remove bottlenecks and accelerate execution while maintaining full accountability for quality and outcomes.
• Encourage thoughtful experimentation that supports the teams effectiveness articulates domain challenges with clarity and precision and invests in innovation deliberately balancing opportunity with operational discipline.
• Ensure rootcause analyses are completed and lead to real followups in code configuration or process.
• Partner closely with Product Customer Success Managed Services and other engineering teams (e.g. Revenue Cycle Management teams Platform Data).
• Turn recurring issues into shared initiatives (for example mapping/config improvements with billing teams better tooling with platform and data).
• Represent the team in planning forums status reviews and customerfacing discussions when needed.

Technical & Operations

• Work with senior engineers to define and evolve the architecture for:

• Event-driven system migration.
• Visit Verification performance (query patterns background jobs pagination caching).
• IVR call flows and their integration with the rest of the platform.

• Review key designs and pull requests (without being the primary coder) to highlight risks and align work with longerterm goals.
• Champion endtoend visibility for visits: from capture through verification into EVV exports and on to payers and aggregators.
• Sponsor safety net work (e.g. reports and tools that detect missing or duplicated visits before they impact billing).
• Work with reliability and data teams to ensure the right monitoring alerting and dashboards are in place.

What You Bring to the Team

• Bachelors or advanced degree in computer science mathematics or related fields.
• 5 years of hands-on experience in a SaaS environment leading backend or fullstack teams.
• Proven track record delivering complex projects with multiple stakeholders and dependencies.
• Handson background as a software engineer; comfortable discussing designs code and tradeoffs in systems built with technologies like Python SQL and AWS/Kubernetes (or similar stacks).
• Experience improving reliability: incident response postincident review and building the guardrails and tooling that reduce incidents over time.
• Strong organizational and project management skills: you can coordinate several streams of work at once and keep plans and backlogs up to date.
• Excellent communication skills - able to explain technical and domain concepts to both engineers and nontechnical stakeholders.
• High ownership empathy and resilience: comfortable working in a domain with legacy systems regulatory constraints and partial migrations.
• Experience in healthcare payments or other regulated domains where correctness and auditability matter is an asset.
• Experience with feature flagging modern observability tools and CI/CD practices is an asset.
• Familiarity with eventdriven architectures background job systems and filebased or APIbased integrations with external partners is an asset.
• Exposure to EVV Medicaid or Revenue Cycle Management concepts is an asset.
• Bilingual in French and English

Why JoinAlayaCare

Work With Purpose

AtAlayaCareyoullhelp build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interactioncontributesto making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Hereyoullfeel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

BenefitsThat Matter

• Equity in a well-funded scaling company.
• Comprehensive health benefits telemedicine and lifestyle spending accounts.
• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Location and Work Model

This role is based in Montreal. At AlayaCare our hybrid model includes 2 set in-office collaboration days/week and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share thispostingwith someone who might be a great fit.

AlayaCareuses AI tools during our hiring process to support fair consistent and objective decision-making. Someinitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined automatically you may request a human review.

Werecommitted to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.