Director of Process Improvements & Data Analytics & Management

The Director of Process Improvements & Data Analytics & Management is a strategic and operational leader in the facilities department responsible for optimizing business processes elevating enterprise data capabilities and driving a culture of continuous improvement. This role blends analytical rigor with organizational change leadership within the facilities department ensuring that processes systems and data practices support efficiency scalability and informed decision-making. The director partners with executives and cross-functional teams to identify opportunities implement solutions and build sustainable frameworks for operational excellence.

• Process Improvement Leadership
  • Lead enterprise-wide process optimization initiatives within the facilities department to improve efficiency quality and scalability.
  • Develop and maintain a continuous improvement roadmap aligned with organizational goals.
  • Facilitate process mapping root-cause analysis and workflow redesign using Lean Six Sigma or similar methodologies.
  • Establish KPIs performance dashboards and operational scorecards to measure and monitor effectiveness.
  • Partner with business units to identify bottlenecks streamline workflows and implement best practices.
  • Drive change management efforts to ensure adoption and long-term sustainability of improvements.
• Data Analytics & Management
  • Oversee the facilities department data strategy ensuring data is accurate accessible and actionable.
  • Implement and maintain data governance frameworks including data quality standards stewardship models and compliance protocols.
  • Lead the development of advanced analytics capabilities including predictive modeling automation and self-service BI.
  • Collaborate with IT analytics teams and business leaders to enhance data architecture reporting tools and system integrations.
  • Promote data-driven decision-making through training communication and user-friendly analytics tools.
  • Ensure data security privacy and regulatory compliance in partnership with legal and technology teams.
• Leadership & Collaboration
  • Build strong cross-functional relationships to align improvement and analytics initiatives with business needs.
  • This role is focused on strategy architecture and frameworks rather than day-to-day operational reporting or ticket-based analytics support.
  • All key initiatives and functions are delivered in close partnership with IT Leadership and Facilities teams ensuring alignment with broader technology standards avoiding duplication and leveraging existing expertise and resources.
  • Communicate insights progress and recommendations to executive leadership through presentations and strategic reports.
  • Champion a culture of operational excellence innovation and continuous learning.

REQUIRED:

• Bachelors degree in Business Operations Data Analytics Engineering or related field;
• 10 years of experience in process improvement data analytics operations or related disciplines.
• Proven success leading enterprise-level transformation initiatives.
• Expertise in Lean Six Sigma or similar methodologies (certification strongly preferred).
• Strong understanding of data governance analytics tools and data architecture.
• Experience with BI platforms such as Power BI Tableau or Looker.
• Exceptional leadership communication and stakeholder management skills.
• Ability to balance strategic vision with hands-on execution.

PREFERRED:

• Masters degree in Business Operations Data Analytics Engineering or related field;
• Experience with ERP CRM and workflow automation platforms.
• Knowledge of predictive analytics machine learning concepts or automation technologies.
• Change management expertise (e.g. Prosci/ADKAR).
• Strong project management capabilities with a track record of delivering measurable results.