Operations Consultant Global Payment Operations FX Investigations

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design development and implementation of products systems and services using discretion within the project management methodologies.

Line of Business Job Description:

The TFX Investigations function manages high-risk time-sensitive and regulator-facing investigations with direct exposure to financial crime sanctions and cross-border transaction risk. The current operating model requires a dedicated leader to drive strategic execution advanced problem resolution and future-state transformation while ensuring consistency with enterprise risk and compliance expectations.

This role elevates decision-making reduces escalation latency and strengthens ownership of complex investigations that materially impact client outcomes and regulatory posture.

This role is responsible for the day-to-day resolution of complex TFX investigations and the strategic design development and execution of investigative processes systems and controls. The role acts as a senior advisor and execution leader applying discretionary judgment across high-risk cases special initiatives and operational enhancements within the TFX investigations space.

Responsibilities:

• Advises on the design development and implementation of complex products systems and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area providing an understanding of the business units operations processes and implications on other groups within the operations function
• Consults on present-state develops alternative future-state approaches and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup execution and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects
• Own resolution of the most complex high-risk TFX Wire investigations requiring advanced judgment and cross-functional coordination.
• Advise on the design and implementation of enhanced investigative workflows controls and escalation frameworks specific to TFX Wire risk typologies.
• Lead special initiatives related to regulatory change sanctions updates and cross-border payment risk mitigation.
• Consults on present-state develops alternative future-state approaches and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup execution and control
• Serve as a technical expert on TFX Wire investigative standards controls and downstream operational impacts.
• Partner with Compliance Legal AML and Technology teams to implement future-state investigative solutions.
• Define clear accountability models for TFX Wire initiatives and ensure disciplined execution through project management rigor.
• Identify systemic risks and proactively drive remediation to reduce repeat issues and regulatory exposure.
• Lead and develop investigators and team leads with accountability for performance quality and risk outcomes.
• Champion inclusion fairness and psychological safety within a high-pressure investigative environment.
• Drive process discipline data-driven decision-making and continuous improvement.
• Actively identify escalate and resolve operational and compliance risks.
• Develop bench strength and succession readiness within TFX Wire investigations.
• Reduces regulatory and reputational risk through stronger ownership of complex investigations.
• Improves cycle times and decision quality on high-impact cases.
• Creates a scalable future-ready TFX Wire investigative model aligned with Responsible Growth.
• Improves resiliency and alignment across US and GBS investigation requirements.

Required Qualifications:

• Minimum of 5 years of Payments experience with projects production support activities and/or operations
• Cross functional with strong business analysis problem solving quality management and organization skills
• Participate in and drive collaborative efforts to advance tools technology and ways of working to better serve an evolving client base
• Willing to learn and adapt to change
• Working knowledge of Windows and Microsoft Office Intermediate Excel and PowerPoint capability
• Ability to build and maintain excellent relationships with business stakeholders and gain trust in order to guide and influence them
• Ability to understand the bigger picture (risks dependencies)

Desired Qualifications:

• Experience in SQL Alteryrx Python BI Tools like Tableau MicroStrategies Cognos etc.
• Familiarity with developing Tableau dashboards
• Executive reporting and presentation skills

Skills:

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: