Job Description

Job Title: Product Support Engineer

Description:

We are hiring for our client a leading manufacturing organisation who are seeking a Product Support Engineer to join their established technical team. This is an excellent opportunity for a Product Support Engineer to work in a highly specialised environment supporting customers and internal stakeholders with technical expertise across complex engineering systems.

The successful Product Support Engineer will play a key role in delivering technical support interpreting engineering data and ensuring high standards of service across parts systems and product queries. This role offers strong exposure to cutting-edge engineering projects and the opportunity to develop within a supportive and forward-thinking business.

Top 3 Things to Know About this Role:

1. Excellent opportunity within a well-established engineering manufacturer.
2. Varied technical role with strong customer and stakeholder interaction.
3. Career development and exposure to advanced engineering systems.

The Role:

• Provide technical support via phone and email to customers and field engineers.
• Interpret engineering drawings 3D CAD models and bills of materials.
• Respond promptly to technical queries ensuring high levels of service.
• Complete parts assembly breakdowns and ensure accurate part numbering.
• Produce manage and maintain service parts documentation.
• Liaise with suppliers to obtain technical information and resolve queries.
• Support service and parts enquiries linked to new tenders and contracts.
• Maintain accurate records of all technical support interactions.

The Person:

Essential:

• Level 3 NVQ (or equivalent) in Automotive or Mechanical Engineering or 5 years relevant experience.
• Strong understanding of parts assemblies BOMs and system classifications.
• Ability to read and interpret engineering drawings.
• Experience handling technical queries in a customer-focused environment.
• Knowledge of fault finding and component/system repair.
• Strong organisational skills with excellent attention to detail.
• Proficient in Microsoft Office.
• Ability to work independently and as part of a team.

Desirable:

• HNC/HND or Degree in Engineering.
• Experience with CAD tools and vehicle systems.
• Knowledge of chassis powertrain or driveline systems.
• Experience delivering technical training or working with suppliers.

The Reward:

• Competitive Salary (dependent on experience).
• Opportunity to join a highly respected engineering business.
• Strong career progression and development opportunities.
• Exposure to innovative engineering projects.
• Supportive team environment.

Next Steps Why Hunter Savage:

For further information and to apply for this Product Support Engineer role please contact Dominic Heron.

Hunter Savage is a specialist recruitment consultancy with deep sector expertise across Engineering & Manufacturing and other key industries across the UK & Ireland. We pride ourselves on providing expert confidential advice and building long-term relationships with both clients and candidates.

Salary details are a guide and will depend on experience and expertise. We reserve the right to heighten shortlisting criteria depending on the calibre of response.