Claims EDI Helpdesk Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Claims EDI Helpdesk Support Indiana Medicaid (Remote)
Employment Type: Full-Time
Position Overview
Our client is seeking a dedicated and customer-focused professional to join our Claims EDI Helpdesk team supporting the Indiana Medicaid account. This fully remote role involves providing front-line support to providers and trading partners regarding electronic claims submissions and EDI-related inquiries. The ideal candidate will be comfortable handling a high volume of phone calls and delivering exceptional service in a fast-paced environment.
Key Responsibilities
- Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions rejections and processing issues.
- Troubleshoot and resolve technical issues related to electronic data interchange (EDI) formats transactions and connectivity.
- Document all interactions and resolutions in the appropriate tracking systems.
- Collaborate with internal teams to escalate and resolve complex issues.
- Educate callers on EDI processes requirements and available resources.
- Maintain up-to-date knowledge of Indiana Medicaid policies.
Requirements
Required Qualifications
- High school diploma or equivalent; associate degree or higher preferred.
- 1 years of experience in customer service helpdesk support or healthcare claims processing.
- Familiarity with EDI formats (e.g.CA) and Medicaid claims systems is a plus.
- Strong verbal communication skills and phone etiquette.
- Ability to work independently in a remote environment with minimal supervision.
- Proficiency in Microsoft Office and helpdesk ticketing systems.
Work Environment
- This is a fully remote position.
- Must be available to work standard business hours (Eastern Time).
- Requires being on the phone for most of the workday.
Additional Compliance Requirements
- Must be able to pass a background check with no felony convictions successfully.
- Must be eligible to pass a DOI (Department of Insurance) compliance screening as required by the client and Indiana Medicaid program.
Required Skills:
Required Qualifications High school diploma or equivalent; associate degree or higher preferred. 1 years of experience in customer service helpdesk support or healthcare claims processing. Familiarity with EDI formats (e.g.CA) and Medicaid claims systems is a plus. Strong verbal communication skills and phone etiquette. Ability to work independently in a remote environment with minimal supervision. Proficiency in Microsoft Office and helpdesk ticketing systems. Work Environment This is a fully remote position. Must be available to work standard business hours (Eastern Time). Requires being on the phone for most of the workday. Additional Compliance Requirements Must be able to pass a background check with no felony convictions successfully. Must be eligible to pass a DOI (Department of Insurance) compliance screening as required by the client and Indiana Medicaid program.
Required Education:
High school diploma or equivalent; associate degree or higher preferred.
