Specialized Customer Solutions Representative

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customersDo you come from thedoor hardware architectural construction building materials or a related industryAre you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts

If you answered yes to these questions then this position could be for you!

Curries an ASSA ABLOY brand is looking to add a Specialized Customer Solutions Representative to our manufacturing facility located in Mason City Iowa. This is a full-time on-site role reporting directly to the Customer Service Manager.

Come see who we are at:

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Specialized Customer Solutions Representative

You would play an integral role in ensuring the success and satisfaction of our customers. You will be responsible for providing front-line support follow-up and assisting with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely withinternal teams such asEngineering Sales Production and Distribution as well as anexternalliaison with Suppliers Distributors Architects and Contractors.

You would also:

• Manage customers technical and complex inquiries issues and complaints to ensure high customer satisfaction for a company.
• Handle and support a customers complete order process which includes pre-sales and post-sales service functions.
• Provides effective solutions and support to ensure that all customers are satisfied.
• Qualify customers ask questions to learn about their needs answer questions and resolve problems.
• Support the companys sales service and administrative departments.
• Collaborate with management to keep updated on new products services sales promotions and policies.
• Interact with customers and listen to and address their questions and concerns.
• Demonstrate explain and recommend solutions products or services and convert to sales when appropriate.
• Suggest areas of improvement to management staff to increase customer satisfaction.
• Identify and recommend needed updates to policies and procedures as needed.
• Compile information from customers examines problems and gives information or assistance regarding accounts product availability pricing changes in service discontinuance shipping operation and maintenance.
• Expedite orders when necessary.
• Investigate and correct errors following customer and company records.
• Submit complaints of product or service failure to appropriate department(s) for investigation.

• Place outbound calls and other communications to customers to notify them of updates including availability of new products and services changes in order status or price changes

The Skills and Experience You Need:

• High School degree or GED equivalent required.
• Bachelors degree or additional studies in Business Engineering or a related area a plus.
• Minimum of 2 years of customer service experience within building wholesale building products or a related field is desired.
• Previous experience within customer service within a manufacturing / production environment would be a plus.
• Proven track record of delivering an outstanding customer experience through a combination of frequent engagement subject-matter-expertise and operational excellence.
• Demonstrated track record of being a self-starter or being resourceful.
• Excellent communication and time management skills.
• Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook Excel and Word

• Knowledge or exposure to ERP systems and shipping software a plus.

What weoffer!
We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive Salary

• Paid Vacation Sick Time and paid Company Holidays

• Medical Dental Vision Short and Long-term Disability Life and AD&D Insurance

• 401(k) Program with company contributions

• Tuition Reimbursement Learning and Career Development opportunities

• Flexible Spending

• Employee Assistance Program

• Gym reimbursement

• On-site Health Clinic

• Discount portal

• Recognition well-being and employee experience programs designed to support and celebrate you throughout your career

We review applications regularly so dont wait!

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe we dont look at any applications sent by email or post.

If you have any questions about the role or the process email Stephanie Mandato Senior Talent Acquisition Manager at

Lets create a safer and more open world - together!

AADG Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.