• Lead a specialist investigations team in Fraud and Intelligence
• Flexible working with strong wellbeing and development support
• Brisbane / Sydney / Melbourne location

About The Role

As a Team Leader in Fraud and Intelligence you will oversee investigative operations to deliver quality outcomes strong risk management and customer-focused decisions. You will guide a team of investigators balance operational priorities and contribute to continuous improvement across processes controls and capability.

What Youll Do

• Lead day-to-day investigative operations ensuring cases are managed thoroughly efficiently and in line with legal and organisational standards.
• Provide clear direction coaching and feedback to support performance accountability and capability uplift within the team.
• Review and approve investigative reports managing risk quality assurance and compliance requirements.
• Partner with internal stakeholders such as Risk Underwriting and Leadership teams to deliver aligned outcomes.
• Support effective resource planning workload management and budget considerations to meet productivity targets.
• Foster a collaborative inclusive team culture that prioritises safety wellbeing and continuous improvement.

What Youll Bring

• Demonstrated leadership experience within insurance or financial services with hands-on experience leading teams.
• Applied investigations experience including managing cases reviewing outcomes and maintaining strong compliance standards.
• Sound decision-making and critical thinking skills with the ability to assess risk and apply practical solutions.
• Experience engaging with a wide range of stakeholders including internal partners and external agencies.
• A customer-focused mindset balancing ethical investigation practices with fair and respectful customer interactions.
• Qualifications in Insurance Law or a related discipline or equivalent experience will be well regarded.

PD - Team Leader .pdf

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation. To apply for this opportunity please submit your application directly via the link provided.

Advertised: 17 Apr 2026 AUS Eastern Standard Time
Applications close: 29 Apr 2026 AUS Eastern Standard Time