Landlord Services Coordinator

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

AtQuadel we believe great work starts with great people. Thats why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. Were currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

JOB SUMMARY
The Landlord Services Coordinator supports the administration of the Housing Choice Voucher (HCV) program by strengthening partnerships with landlords property managers and property owners (collectively Housing Providers) as well as community stakeholders to expand access to safe affordable housing.

This role leads outreach recruitment and engagement efforts to increase Housing Provider participation in the HCV program and supports Housing Providers in successfully navigating program requirements. The Coordinator also assists with education communication and issue resolution to promote effective program participation.

The position serves as a key liaison between Housing Providers program participants and the Public Housing Authority (PHA) to promote housing stability and overall program success. The role also provides direct supervision of a team of Landlord/Community Representatives coordinating work activities and ensuring effective service delivery. This includes providing guidance oversight and mentorship to support staff development strengthen professional performance and ensure adherence to position responsibilities program requirements and compliance standards.

DUTIES AND RESPONSIBILITIES

Develop and maintain relationships with Housing Providers to encourage participation in the Housing Choice Voucher (HCV) program.
Develop and implement outreach and recruitment activities to expand housing opportunities for HCV participants.
Serve as a primary point of contact for Housing Providers responding to inquiries and providing ongoing support.
Support the development of written communications training materials and educational resources to enhance Housing Provider understanding of program requirements and access to program information.
Educate Housing Providers on program requirements processes and compliance expectations.
Assist in resolving disputes and issues between Housing Providers and participants in a timely and professional manner.
Support landlord retention efforts and identify strategies to improve participation in the program.
Assist Housing Providers with timely execution of Housing Assistance Payment (HAP) contracts and resolve HAP processing inquiries.
Assist Housing Providers with inquiries related to unit inspections and inspection outcomes.
Serve as an intermediary between landlords tenants and the PHA to address voucher-related concerns and resolve disputes.
Mediate and resolve landlord and tenant issues in a professional and compliance-driven manner.
Maintain accurate records of outreach activities contacts and outcomes.
Develop and implement community meetings briefings and outreach events.
Collaborate with internal departments to ensure consistent and coordinated service delivery.
Ensure compliance with HUD regulations PHA policies and all applicable program requirements.

SUPERVISORY RESPONSIBILITIES

Supervise and coordinate the daily work activities of Landlord/Community Representatives.
Assign prioritize and monitor workload to ensure timely and effective service delivery.
Provide guidance direction and technical assistance related to HCV program policies and procedures.
Review work products communications and outreach activities for accuracy quality and compliance with HUD regulations and PHA policies.
Conduct regular team meetings to communicate priorities updates and performance expectations.
Train coach and mentor staff to strengthen program knowledge customer service skills and professional development.
Monitor staff performance including productivity responsiveness and service quality and provide ongoing feedback.
Conduct performance evaluations and support the formal performance management process.
Address and resolve staff performance issues and escalate disciplinary matters as appropriate.
Ensure staff maintain accurate documentation of landlord contacts outreach efforts and service interactions.
Support staff in resolving complex landlord or participant issues including escalated inquiries and disputes.
Ensure consistency in messaging outreach strategies and service delivery across the team.
Promote adherence to organizational policies confidentiality requirements and fair housing standards.
Identify training needs and coordinate skill development opportunities for staff.
Foster a culture of accountability professionalism collaboration and customer service excellence.

QUALIFICATIONS

One to three or more years of experience in affordable housing programs Housing Choice Voucher administration or property management.
Working knowledge of HUD regulations Fair Housing requirements and local housing policies.
Strong customer service and conflict resolution skills.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office and housing management or case management systems.
Ability to obtain Housing Choice Voucher Specialist certification within the required timeframe.
Proficiency in written and spoken English is required to effectively communicate with customers team members and management.
Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIORNMENT

Occasionally required to stand.
Occasionally required to walk.
Frequently required to sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Continually utilize visual acuity to operate equipment read technical information and/or use a keyboard.
Occasionally/required to lift/push/carry items up to 25lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression age national origin disability veteran status or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of preemployment requirements which may include background screening pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.

Required Experience:

Manager

Develop and maintain relationships with Housing Providers to encourage participation in the Housing Choice Voucher (HCV) program.
Develop and implement outreach and recruitment activities to expand housing opportunities for HCV participants.
Serve as a primary point of contact for Housing Providers responding to inquiries and providing ongoing support.
Support the development of written communications training materials and educational resources to enhance Housing Provider understanding of program requirements and access to program information.
Educate Housing Providers on program requirements processes and compliance expectations.
Assist in resolving disputes and issues between Housing Providers and participants in a timely and professional manner.
Support landlord retention efforts and identify strategies to improve participation in the program.
Assist Housing Providers with timely execution of Housing Assistance Payment (HAP) contracts and resolve HAP processing inquiries.
Assist Housing Providers with inquiries related to unit inspections and inspection outcomes.
Serve as an intermediary between landlords tenants and the PHA to address voucher-related concerns and resolve disputes.
Mediate and resolve landlord and tenant issues in a professional and compliance-driven manner.
Maintain accurate records of outreach activities contacts and outcomes.
Develop and implement community meetings briefings and outreach events.
Collaborate with internal departments to ensure consistent and coordinated service delivery.
Ensure compliance with HUD regulations PHA policies and all applicable program requirements.

SUPERVISORY RESPONSIBILITIES

Supervise and coordinate the daily work activities of Landlord/Community Representatives.
Assign prioritize and monitor workload to ensure timely and effective service delivery.
Provide guidance direction and technical assistance related to HCV program policies and procedures.
Review work products communications and outreach activities for accuracy quality and compliance with HUD regulations and PHA policies.
Conduct regular team meetings to communicate priorities updates and performance expectations.
Train coach and mentor staff to strengthen program knowledge customer service skills and professional development.
Monitor staff performance including productivity responsiveness and service quality and provide ongoing feedback.
Conduct performance evaluations and support the formal performance management process.
Address and resolve staff performance issues and escalate disciplinary matters as appropriate.
Ensure staff maintain accurate documentation of landlord contacts outreach efforts and service interactions.
Support staff in resolving complex landlord or participant issues including escalated inquiries and disputes.
Ensure consistency in messaging outreach strategies and service delivery across the team.
Promote adherence to organizational policies confidentiality requirements and fair housing standards.
Identify training needs and coordinate skill development opportunities for staff.
Foster a culture of accountability professionalism collaboration and customer service excellence.

QUALIFICATIONS

One to three or more years of experience in affordable housing programs Housing Choice Voucher administration or property management.
Working knowledge of HUD regulations Fair Housing requirements and local housing policies.
Strong customer service and conflict resolution skills.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office and housing management or case management systems.
Ability to obtain Housing Choice Voucher Specialist certification within the required timeframe.
Proficiency in written and spoken English is required to effectively communicate with customers team members and management.
Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIORNMENT

Occasionally required to stand.
Occasionally required to walk.
Frequently required to sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Continually utilize visual acuity to operate equipment read technical information and/or use a keyboard.
Occasionally/required to lift/push/carry items up to 25lbs.