Operations Innovations and Product Transformation Legal Counsel

hape the future of customer innovation from the inside. Join the Legal team supporting Consumer & Community Banking Operations Innovation and Product Transformation advising teams building next-generation servicing and contact center capabilities. Youll sit at the intersection of emerging technology regulatory expectations and strategic riskdelivering practical counsel at the speed of agile delivery. This is a high-visibility role where your guidance helps innovation scale responsibly.

As an Attorney in Consumer & Community Banking (CCB) Operations Innovation & Product Transformation Legal Counsel in Consumer & Community Banking (CCB) Operations Innovation and Product Transformation you will provide real-time strategic legal support to two core areas: Servicing Operations and Voice Product & Contact Center Platform. You will advise product and operational leaders as they design and deploy technology-enabled capabilities (including AI and omnichannel solutions) while identifying and managing legal and regulatory risk. You will serve as a trusted advisorand work alongside a more senior attorney helping to build durable legal guidance and frameworks that accelerate delivery and strengthen risk discipline.

The Legal Department at JPMorgan Chase & Co. manages legal and other risks advises on products and services interprets laws and regulations that impact the firm and advises the firm on other matters. Our global team is made up of 2000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors we help the firms clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you we would like to hear from you.

Job Responsibilities

• Embedwith agile product teams to deliver timely pragmatic legal counsel aligned to sprint timelines and business priorities
• AdviseServicing Operations stakeholders supporting customer experiences across cards checking savings and auto loans
• Counselteams designing and implementing global Voice/Contact Center platforms including AI-enabled and omnichannel capabilities
• Identifyemerging legal regulatory and technology risks early andrecommendmitigation strategies that enable responsible innovation
• Researchcomplex issues anddraftclear legal analyses opinions and guidance tailored to business use cases
• Partnerwith Legal Compliance and Risk colleagues to deliver coordinated consistent guidance across stakeholder groups
• Translatecomplex legal concepts into actionable direction through live discussions emails formal memos and agile tools (e.g. Jira)
• Developfoundational legal frameworks standards and reusable guidance (playbooks) to support repeatable decision-making
• Monitormarket trends and innovation strategies to keep advice current and forward-looking
• Supportgovernance and review processes bydocumentingdecisions risks and approvals in an audit-ready manner
• DriveCCB Legals agile evolution by contributing to modern ways of working continuous improvement and knowledge sharing

Required Qualifications Capabilities and Skills

• J.D. andlicensed to practice law in good standing in the state/jurisdiction where the role is based
• 3 yearsof post-J.D. legal experience
• Demonstrated ability toinfluence and lead through partnership working effectively with diverse stakeholders
• Strong capability toanalyze complex situationsacross a broad range of legal and risk topics
• Proven ability tosolve problems collaborativelywith creativity practicality and sound judgment
• Excellentanalytical organizational and communicationskills (written and oral)
• Ability tooperate with high initiative and self-directionin a fast-paced rapidly changing environment
• Experiencedelivering clear actionable guidanceto both technical and non-technical audiences
• Comfort working inagile environmentsand supporting teams moving at the speed of product delivery
• Strong attention to detail and ability todocument advice and decisionsclearly and consistently
• Ability to successfully complete aconflicts of interest clearance reviewprior to employment

Preferred Qualifications Capabilities and Skills

• Education or experience intechnology including product development or platform/infrastructure initiatives
• Working knowledge of thefinancial services industry especially consumer financial products
• Familiarity withconsumer banking lawsand regulatory compliance considerations
• Experience advising onemerging technology risk(e.g. AI digital channels data/analytics third-party platforms)
• Experience supportingcontact center voice or customer servicingtransformation programs
• Demonstrated ability tocreate scalable legal frameworks(standards templates playbooks guardrails) used across teams
• Prior experience partnering withCompliance and Operational Riskteams on coordinated guidance and governance

All candidates for roles in the Legal department must be licensed to practice law in the country of employment and successfully complete a conflicts of interest clearance review prior to commencement of employment.