Customer & Operations Support Associate

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Customer & Operations Support Associate you will play a critical role in delivering an experience that reflects Axons mission to Protect Life and the Civilian teams mission to Protect the Life Youve Built. You will serve on the front lines of the customer experience helping customers navigate questions orders returns and fulfillment issues with urgency empathy and accuracy. Your work will directly influence customer trust operational excellence and the continued growth of the Civilian business.

You will join a scrappy high-impact team that operates with the energy of a startup within a public company. The team is already making a difference for customers every day and there is significant opportunity to help shape how we this role strong execution does more than solve problems. It helps protect and support the people who rely on our products.

What Youll Do

• Deliver timely professional support to customers across phone and digital support channels including email social platforms chat and integrated service platforms while helping ensure automated and human-assisted support experiences are effective accurate and customer-centered.
• Resolve customer issues related to orders shipping returns product questions and fulfillment with sound judgment follow-through and attention to detail.
• Process Return Merchandise Authorizations (RMAs) and coordinate with customers carriers and internal teams to ensure efficient returns and exchanges.
• Partner closely with warehouse and fulfillment teams to investigate and resolve shipping delivery and order-related issues.
• Process manual orders accurately maintain clear documentation and coordinate fulfillment to ensure a smooth customer experience.
• Help manage customer support across digital platforms by ensuring inquiries are handled promptly automated interactions are reviewed as needed and escalations are resolved or routed appropriately.
• Support broader operational and shipping needs across the Civilian team as business demands evolve.
• Help track support and operational performance metrics identify trends and surface opportunities to improve the customer experience and internal processes.

What You Bring

• 2 years of experience in a customer-facing customer support ecommerce or operations role.
• Strong communication skills and the ability to support customers professionally across phone and digital channels.
• Sound judgment empathy and problem-solving ability in handling customer issues and escalations.
• Strong attention to detail and accuracy in order management returns and operational coordination.
• Ability to manage multiple priorities stay organized and follow issues through to resolution.
• A collaborative adaptable and accountable approach to working across teams and evolving business needs.
• Bachelors degree or equivalent practical experience preferred.
• Passion for our mission

Location: This role is based out of our one of our US Hubs and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation and our in-office culture is designed to foster meaningful teamwork mentorship and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process including training equipment or background checks. We do not make job offers via text message WhatsApp or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @ or if you are asked for sensitive personal information (bank details Social Security Number) prematurely please ignore the message and report it to .