Network Operations Technician – Telecommunications

We are looking for a Telecommunications Network Technician to join one of our clients teams ensuring postsales support for Top Corporate and Wholesale customers with a strong technical focus and a high level of autonomy.

Main Responsibilities

• Technical support for enterprise networks ensuring the resolution of incident tickets and configuration requests.
• Handling and followup of all tickets escalated by the 1st line support team.
• Remote technical support to field technicians with a focus on fault diagnosis and resolution.
• Monitoring and maintenance of the teams shared email mailbox.
• Active collaboration with other technical teams ensuring high service levels and customer satisfaction.

Qualifications :

• 1 to 2 years of experience as a Network Operator or in a similar role within the Telecommunications environment.
• Strong knowledge of Data Networks and Telecommunications Networks.
• Hands-on experience with IP networking (IPv4 and IPv6) and TCP/IP including protocols such as HTTP FTP SSH SMTP SNMP UDP and ICMP.
• Solid skills in Routing & Switching preferably in Cisco environments.
• Proven experience with GPON Gigabit Passive Optical Network as well as access technologies such as ADSL fixed mobile and converged networks.
• Technical skills in Telephony including RDIS IP Telephony and VoIP.
• Knowledge of Multimedia services namely VoIP Video and Codecs.
• CCNA and/or CCNP certifications are a strong plus.
• Strong analytical skills and ability to diagnose and resolve complex technical issues.
• Clear and effective communication skills both with internal teams and clients.
• Strong team spirit and ability to work effectively in multidisciplinary environments.
• High sense of responsibility attention to detail and strong customer orientation.
• Availability to work rotating shifts 24/7 (00-8h 8h-16h 16h-00h)

Additional Information :

• Location: Lisboa
• Workplace type: Hybrid (max. of 3 times per week in the office)

Remote Work :

No

Employment Type :

Full-time