VIP Concierge Associate Full Time

What is in it for you:

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canadas most beautiful cities Vancouver proudly recognized as a Great Place to Work and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $33.00 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program offering 50% off at participating dining destinations in Vancouver Victoria and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package including health paramedical dental vision life and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability charity and community engagement initiatives
• Access to world-class training leadership programs and career development opportunities across a global hospitality network
• Be part of a dynamic diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Distinctly West Coast the hotel delivers unique guest experiences through creativity artistry and elevated hospitality while remaining at the forefront of art music and fashion programming in the city

What you will be doing:

• Provide personalized concierge services to VIP guests before during and after their stay
• Anticipate guest needs and proactively arrange services reservations and special requests
• Coordinate closely with Front Office Housekeeping Food & Beverage and other departments to ensure flawless execution of VIP arrivals and stays
• Maintain detailed guest profiles preferences and history to enhance future experiences
• Handle guest inquiries requests and concerns with professionalism discretion and efficiency
• Arrange transportation dining reservations entertainment and exclusive experiences both within and outside the hotel
• Ensure all VIP amenities room set-ups and special touches are executed to the highest standard
• Build strong relationships with repeat and high-profile guests
• Stay knowledgeable about local events restaurants and attractions to provide expert recommendations

• Uphold confidentiality and privacy standards at all times
• Provide exceptional concierge duties such as external city reservations
• Assist with food and beverage services in executive lounge
• Follow department policies procedures and safety standards
• Other duties assigned

Qualifications :

Your experience and skills include:

• Minimum of 2 years of experience in luxury hospitality is required
• Les Clefs dOr an asset
• Previous Property Management System experience required
• Command in multiple languages is an asset
• Computer literate in Microsoft Window applications is required
• Strong interpersonal and problem solving abilities
• Highly responsible reliable & organized
• Ability to work well under pressure in a fast-paced environment
• Ability to focus on the guests needs while remaining calm and courteous at all times
• Serving it Right certification required
• Must be available to work a variety of shifts including mornings evenings overnights weekends and overtime

Additional Information :

Your team and working environment:

You will be part of a dynamic Front Office team dedicated to delivering exceptional guest experiences. Our hotel environment is fast-paced collaborative and rooted in a culture of excellence where every colleague contributes to making special moments happen for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time