Senior Director Engineering

Freshworks is seeking a Senior Director of Engineering to lead and scale the IT Operations Management (ITOM) product engineering organization based in San Mateo. This leader will be responsible for shaping the technical vision driving execution at scale and elevating organizational maturity across AIOps and Observability platforms that power Freshworks IT management offerings.

This role is suited for a seasoned leader of leaders who brings a strong track record of building and scaling high-performing engineering organizations influencing cross-functional strategy and delivering complex AI-driven cloud-native platforms. The ideal candidate combines deep technical expertise with organizational leadership enabling teams to operate with autonomy accountability and high impact.

Key Responsibilities

• Lead and scale a multi-layered engineering organization including managers and senior leaders across the ITOM product portfolio (AIOps Observability and related platforms)
• Define and drive long-term engineering vision and strategy for AI-driven operations monitoring alerting root-cause analysis and system observability
• Partner with Product and Executive Leadership to shape roadmap priorities aligning technical investments with business outcomes and customer impact
• Own organizational execution at scale ensuring predictable delivery across multiple teams working on complex distributed systems
• Elevate engineering excellence and operational maturity across architecture data platforms ML/AI integration reliability and developer productivity
• Drive cross-functional alignment with Data AI/ML Infrastructure SRE Security and Platform teams to deliver cohesive end-to-end ITOM capabilities
• Establish and evolve engineering operating models including planning prioritization capacity management and metrics-driven execution
• Build and develop a strong leadership bench mentoring engineering managers and senior leaders while creating clear succession pathways
• Influence organizational and technical direction beyond immediate team scope contributing to broader platform and company-wide engineering initiatives
• Champion a culture of accountability ownership and customer-first thinking while fostering innovation and continuous improvement
• Own and improve key engineering and operational metrics (reliability scalability latency incident reduction and efficiency) at an organizational level

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo CA headquarters. 

Qualifications :

• Bachelors or Masters degree in Computer Science Engineering or related technical field
• 15 years of software engineering experience with 810 years in engineering leadership roles including managing managers and senior leaders
• Proven experience leading large multi-team or multi-org engineering functions in ITOM APM observability or infrastructure platforms
• Strong background in distributed systems microservices architecture and high-scale SaaS platforms
• Experience operating at organizational scale balancing multiple priorities stakeholders and long-term technical investments
• Hands-on experience with cloud platforms (AWS Azure or GCP) and modern DevOps practices
• Experience delivering or integrating AIOps machine learning or data-driven intelligence into production systems
• Demonstrated success in building leadership depth hiring and developing engineering managers and senior technical leaders

Additional Information :

The annual base salary range for this position is $296000 - $365000. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time