Spa Manager

Job Title: Spa Manager

Department: Spa

Reports To: Director Spa Retail & Wellness

Status: Full-Time Exempt

Salary: $75000

Housing: Shared Rental Housing Available

Location: Gurneys Resorts & Seawater Spa Montauk NY

About Us:
Gurneys Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique effortlessly elegant experience for our guests.

Job Summary:
Primary responsibility is to assist the Spa Director in providing leadership direction and supervision of staff in the daily operations of the Spa including but not limited to massage therapists aestheticians. They will assist in overseeing the coordination of all providers and will be directly involved in scheduling as well as product inventory and ordering. The position will directly supervise massage therapists and aestheticians while also assisting in providing consistent leadership to the Spa coordinator and Attendant team. The ideal candidate will be passionate about wellness possess strong leadership skills and have experience in luxury spa environments.

Key Responsibilities:

• Oversee daily spa operations including scheduling staff management and service delivery.
• Supervise and support spa therapists aestheticians and front desk staff ensuring high standards of service and professionalism.
• Crate and update SOPs as needed for massage and aestheticians.
• Create and update SOPs in coordination with the spa supervisor for Spa Coordinator and Spa Attendant staff
• Manage inventory of spa products and supplies maintaining appropriate stock levels and overseeing vendor relationships.
• Develop and implement strategies to enhance guest satisfaction and drive spa revenue.
• Ensure compliance with all health safety and sanitation regulations across the spa.
• Address guest concerns and service recovery in a timely and professional manner.
• Coordinate with the marketing team to promote spa services packages and special events.
• Monitor financial performance including sales expenses and profitability and assist in budget management.
• Assist in staff training and development to ensure a knowledgeable and motivated team.

Qualifications:

• Bachelors degree in Hospitality Management Business or a related field is preferred.
• 3 years of experience in spa management with experience in a luxury or high-end spa setting preferred.
• Strong leadership and organizational skills.
• Excellent communication and customer service skills.
• Knowledge of spa services treatments and wellness trends.

Physical Requirements:

• Ability to stand and walk for prolonged periods (up to 8 hours or more) throughout the spa and resort property.
• Frequent movement between treatment rooms reception and wellness areas.
• Ability to lift carry and move items up to 25 pounds (e.g. spa products linens promotional materials).
• Occasional assistance in moving light equipment or spa furniture.
• Frequent use of hands for handling products equipment and computer systems (POS booking software).
• Ability to perform light cleaning and organizational tasks.
• Clear vision to read schedules reports and product labels.
• Effective verbal communication to interact with guests and staff including active listening.
• Work in a spa setting with exposure to heat humidity (steam rooms saunas) and various scents (essential oils aromatherapy).
• Occasional exposure to cleaning products and chemicals in compliance with safety guidelines.

• Availability to work flexible schedules including evenings weekends and holidays as business needs dictate.
• Ability to handle guest concerns professionally and manage staff effectively in a fast-paced environment.

Pay Compensation Package:

• $75000 annually
• Comprehensive health dental and vision insurance for full-time year-round employees.
• Paid time off.
• Employee discounts on accommodations dining and spa services.
• Opportunities for professional development and career growth.