Field Service Associate (Field Service Administration)

Company:

Key Responsibilities:

• Perform planning coordination and organization of Boeing focal and field personnel based on customer needs.

• Coordinate field operation assignment procedures training and orientation to ensure onsite personnel meet customer expectations.

• Provide guidance to Boeing personnel regarding local language culture and customs.

• Maintain local Boeing base presence and manage office facility coordination with Boeing International Enterprise Services.

• Provide specialized onthejob training to customers regarding Boeing resources.

• Research information to assist customers in resolving moderately complex operational issues.

• Assist management with negotiating costs and coordinating special events.

• Monitor and report on customer information to support marketing and sales activities.

• Process payments and expense reports for Boeing travelers and arrange travel reservations coordinating with Boeing Travel.

• Manage customer contacts and maintain detailed customer knowledge and office manuals; ensure procedures are implemented.

• Work under general direction and operate with a high level of autonomy when required.

Required Qualifications:

• High business level English language skills (speaking listening writing reading) including ability to influence others and explain topics of moderate to high complexity.

• High level of crosscultural awareness and ability to manage crosscultural interactions effectively.

• Bahasa Indonesia language proficiency required (business level recommended for customer-facing responsibilities).

• Demonstrates integrity and supports positive team dynamics.

Preferred Qualifications:

• Basic understanding of database and information management systems.

• Experience with SAP Oracle Salesforce or similar systems.

• Experience working with a multinational company.

• Comfortable using Microsoft Office applications (Word Excel Access PowerPoint SharePoint).

• Strong communication skills and customer service experience.

• Willingness to learn and ability to work with minimal supervision.

• Demonstrates integrity and supports positive team dynamics.

Other Information:

• This role requires strong local knowledge and the ability to represent Boeing in customer-facing situations.

• The position supports operational continuity and customer satisfaction for Boeings products and services in the region.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: