Vice President, Cloud ERP Finance Solution Customer Success Management (S-CSM)

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At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Location: Latin America (preferred: Mexico) SAP office location within Latin America; the role requires frequent travel (40%) to customer sites and internal leadership meetings in Latin America and the United States.

Languages (Mandatory):

Fluent Spanish and/or Portuguese

And fluent English

Role Purpose

The Vice President Cloud ERP Finance S-CSM is a senior leadership role accountable for driving customer value realization adoption retention renewal and expansion for SAP Cloud ERP Finance customers across Latin America and US South Market Unit.

This role leads a regional organization of Solution Customer Success Managers (S-CSMs) and serves as the senior executive sponsor for SAPs most strategic Cloud ERP Finance customers. The VP operates as a player-coach combining executive customer engagement with strong people leadership operational rigor and close partnership with Sales Services and Product organizations.

The role is responsible for ensuring SAP customers achieve measurable business outcomes accelerate time-to-value and maximize long-term customer lifetime value while protecting and growing recurring cloud revenue.

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Key Responsibilities

Executive Customer Leadership & Value Realization

Act as executive sponsor for priority Cloud ERP Finance accounts building deep trust-based relationships with C-suite and senior business leaders.

Drive customer adoption consumption and outcome achievement across SAP Cloud ERP Finance solutions.

Lead executive steering committees QBRs risk reviews and value realization discussions.

Proactively identify and de-escalate complex or high-risk customer situations.

Ensure consistent execution of SAPs Customer Value Journey and Customer Success Transformation practices.

Regional Business Ownership

Own regional Cloud ERP Finance customer health including renewal rate churn mitigation backlog protection and expansion outcomes.

Be accountable for retention renewal upsell and cross-sell performance across the assigned Latin American and US South portfolio.

Maintain a rolling multi-quarter view of customer and regional health risk and growth opportunities.

Partner closely with Sales leadership on account strategy forecasting pipeline and commercial execution.

People & Organizational Leadership

Lead coach and develop a high-performing organization of Cloud ERP Finance S-CSMs and managers.

Design the regional operating and coverage model to ensure scale efficiency and customer impact.

Set clear performance objectives and KPIs (40% Netbookings 60% cACV) aligned to customer outcomes and financial goals.

Foster an inclusive high-trust leadership culture focused on accountability ownership and continuous development.

Identify skill gaps and drive enablement across Cloud ERP industry value management and executive presence.

Cross-Functional & Ecosystem Alignment

Work collaboratively with SAP Sales Services Support Product Solution Management and Partner organizations.

Influence cross-functional teams without direct reporting authority to deliver seamless customer experiences.

Coordinate senior SAP leaders and global specialists to support customer priorities and strategic initiatives.

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Success Metrics

40% Netbookings on Cloud ERP Finance (driving renewal and retention rate)

60% consumed ACV on Cloud ERP Finance

Other metrics

o Customer health and risk indicators

o Adoption consumption and time-to-value metrics

o Expansion and upsell contribution

o Executive engagement depth and customer satisfaction (e.g. NPS)

o Team performance capability maturity and employee engagement

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Qualifications & Experience

Professional Experience

10 years of experience in Customer Success Consulting Services Sales or Enterprise Software leadership roles.

5 years leading managers and senior customer-facing professionals.

Proven experience managing complex enterprise customer portfolios and executive relationships.

Strong background with ERP cloud software and SaaS business models.

Demonstrated success driving renewals expansions and long-term customer value.

Experience operating in multi-country multicultural environments ideally across Latin America and USA.

Skills & Capabilities

Exceptional executive presence and communication skills.

Strong business and financial acumen with the ability to link technology to business outcomes.

Ability to manage ambiguity scale operations and lead through transformation.

Deep understanding of customer lifecycle management value realization and adoption frameworks.

Resilient leader capable of handling high-pressure customer-critical situations.

Education

Bachelors degree required.

MBA or equivalent advanced degree preferred.

Travel Requirements

Expected travel of 4060% primarily within Latin America and the United States.

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Why This Role Matters

This role is pivotal to SAPs Cloud ERP growth in Latin America. As Vice President Cloud ERP Finance S-CSM you will directly shape customer outcomes influence regional revenue performance and build a world-class Customer Success organization that earns SAP a true trusted advisor position with its most strategic customers.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Requisition ID: 451674 Work Area: Consulting and Professional Services Expected Travel: 0 - 40% Career Status: Management Employment Type: Regular Full Time Additional Locations: #LI-Hybrid