Program & Outreach Support Coordinator

Summary

Under the direction of the Statewide Director and in close collaboration with Program and Outreach Managers the Program & Outreach Support Coordinator provides coordination communication and administrative support for WRTP BIG STEP programming and outreach activities. This role supports participant workflow intake data management and operational coordination and plays a critical role in tracking participants from initial inquiry through enrollment and program completion.

Essential Duties and Responsibilities

• Greet and direct participants partners clients and guests in a professional and consistent manner.
• Report to the Statewide Director and collaborate with regional Program and Outreach Managers to ensure highquality customer service for all participants.
• Communicate program offerings enrollment steps and eligibility requirements to prospective and current participants.
• Perform accurate data entry and maintenance in ETO Excel and other agency tracking systems.
• Schedule orientations classes assessments and meetings as assigned.
• Conduct initial participant intake and coordinate assessment scheduling.
• Follow up on incomplete applications documentation needs and next steps with participants.
• Provide event logistics support including registration attendance tracking and basic reporting.
• Support reporting needs including data cleanup tracking and generation of basic reports.
• Maintain partner and contact lists and support outreach coordination efforts.
• Assist with special projects and operational needs as assigned.
• Perform clerical and frontoffice responsibilities including directing a wide variety of inquiries accurately and professionally.
• Maintain strict confidentiality of participant files agency records business lists and contractual information.
• Represent WRTP BIG STEP members and partners professionally at all times.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be allinclusive. Duties responsibilities and work assignments may be modified or reassigned in accordance with the applicable Collective Bargaining Agreement.

• Ability to work up to 40 hours per week; schedule may include some evenings and Saturdays based on program needs.
• General knowledge of workforce development and/or experience supporting youth or adult training programs preferred.
• Knowledge of the construction industry and Wisconsin Apprenticeship system preferred.
• Some college coursework preferred but not required.
• Strong computer skills including proficiency with Microsoft Office (Teams Word Excel) and the ability to learn new databases and systems.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Demonstrated ability to work collaboratively within a diverse multidisciplinary and dynamic team environment.
• Ability to prioritize tasks manage multiple responsibilities and identify opportunities for improved efficiency.
• Familiarity with federal and state workforce programs (e.g. WIOA FSET DOL/DWD programs) preferred.
• Ability to successfully pass a background check.
• Ability to travel within Wisconsin as needed.
• Physical requirements include regular computer work occasional standing and walking lifting of office materials under 20 pounds mobility within office and training environments and reliable transportation.

WRTP BIG STEP is an equal opportunity and ADAcompliant employer. We comply with all federal state and local fair employment laws including EEO and ADA requirements. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the Americans with Disabilities Act of 1990. WRTP BIG STEP encourages applications from individuals of all backgrounds; protected and unprotected.

• Health Insurance - Employer pays 85% health premium
• Dental and Vision Insurance (single or family) 100% Employer paid
• Life Insurance Accidental Death & Dismemberment Insurance 100% Employer paid
• Short Term & Long-Term Disability Insurance 100% Employer paid
• 10 vacation days after 90 days of employment and up to 9 personal days annually
• 14 Paid Holidays annually
• 10% of monthly salary contributed to retirement accounts
• Position Description: Represented Exempt
• Hours: Full time 40 hours/week
• Pay $25 per hour.

Required Experience:

IC