SW Support Analyst II

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary & Key Areas of Responsibility:

As a Software Support Analyst youll be part of our Level 2 or Level 3 support teams working closely with global customers internal engineering teams and fellow support specialists.

Your responsibilities will include:

• Investigating and resolving moderately complex software issues.
• Identifying confirming and documenting product bugs.
• Reproducing customer-reported issues in test environments.
• Advising customers on product usage and best practices.
• Assisting with software configuration and optimization.
• Collaborating with cross-functional teams to drive issue resolution.
• Following and contributing to structured support processes and documentation to ensure consistent high-quality service delivery.

What Were Looking For

Were seeking a technically skilled customer-focused professional who thrives in a collaborative environment.

Ideal candidates will have:

• A process-oriented mindset with a strong attention to detail
• Solid understanding of software systems and troubleshooting methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• A proactive solution-oriented approach to customer support

Comprehensive training and mentorshipwill be provided to help you succeed in this position.

Why Join Us

• Work with cutting-edge proprietary software used by clients worldwide.
• Be part of a supportive growth-oriented team.
• Receive structured onboarding ongoing training and career development opportunities.
• Make a real impact by helping customers overcome challenges and achieve success.

Technical Qualifications

ATM Client Software

• Client/Server technologies.
• Microsoft Windows technologies.
• Any exposure to ATM/ITM operations and technologies would be a plus but is not required.

Basic Qualifications

• Bachelors degree in a computer/science-related field typically software engineering electronics information systems or a related field.

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.