HR Business Partner
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Job Summary
Looking for a new challenge
Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!
HR Business Partner
Join a team wherePurposedrives everything we doAmbitionfuels our growthTrustbuilds our foundation andRespectshapes our culture.
Were not just hiring were inviting you tobuild the futurewith us. If youre curious driven and ready to leave your mark this is your invitation to make your next move.
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From 59450
Location: London Docklands
Reporting to: Lead HR Business Partner
By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
Our HR Business Partnering team sits at the centre of organisational decisionmaking working closely with senior leaders to turn people strategy into practical daytoday impact.
This is a period of meaningful change and transformation for the organisation. Our HR Business Partners are helping leaders navigate complexity strengthen leadership capability embed inclusive practice and use data and insight to make better people decisions all while reinforcing our values and culture.
What Youll Do:
As an HR Business Partner youll work closely with senior leaders and managers to enable the organisation to deliver its priorities through effective inclusive and evidenceled people practices. Youll act as a trusted adviser providing clear pragmatic HR counsel that balances operational delivery with longterm culture capability and organisational health.
Youll translate people strategy workforce plans and policy into practical daytoday application across the full employee lifecycle. Using workforce data insight and professional judgement youll help leaders make highquality people decisions anticipate risk and identify opportunities to improve performance and employee experience.
Youll champion inclusive valuesled leadership ensuring that diversity inclusion and wellbeing considerations are embedded into decisions and change activity from the outset not retrofitted. Youll also partner leaders through organisational change and transformation helping them deliver change in a peoplecentred sustainable way.
Working closely with HR Centres of Excellence and HR colleagues youll ensure joinedup delivery of people solutions maintain strong governance and build leadership capability so managers feel confident and accountable for people matters. Through this youll play a key role in strengthening culture improving employee experience and supporting a highperforming organisation.
We are looking for two HR Business Partners.
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
- Proven experience using workforce data people metrics and qualitative insight to shape recommendations and improve the quality of people decisions.
- Significant experience advising leaders on complex people and employee relations matters including redundancy or transformation activity ensuring fair consistent and valuesled approaches.
- Demonstrable experience partnering leaders through organisational change and transformation applying a peoplecentred and valuesled approach.
- Strong capability in embedding inclusive (DIW) thinking into people decisions and change activity rather than treating inclusion as a standalone process.
- Ability to work confidently with ambiguity and complexity applying professional judgement constructive challenge and sound decisionmaking.
It would also be nice for you to have
- Experience improving employee experience through insight listening activity and continuous improvement.
- Confidence adopting and championing technologyenabled HR practices tools and analytics to improve efficiency and experience.
- Evidence of curiosity and innovation in people practice identifying better ways of working and testing new approaches.
- Experience working collaboratively across HR Centres of Excellence to deliver joinedup highquality people solutions.
- Proven ability to lead through others setting direction and assuring quality without overowning delivery.
Why Youll Love Working With Us:
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: Work your way hybrid or in-office We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us: Lets Make This Easy. Please upload a current CV there is a space for you to include a supporting statement if you wish by 23:59 Thursday 23rd April 2026. Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more miss out be part of the journey and take advantage of this opportunity. Authenticity of applications We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools your application may be withdrawn from consideration.
About Company
The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
