Customer Solutions Manager, Customer Solutions Manager

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and consistent support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.

As part of the Solutions Architecture Org you the Customer Solutions Manager is the strategic business and technical program managers to accelerate customer cloud adoption at scale and time to value through guiding customers on their cloud journey accelerating customer migrations modernization and innovation and improving customer end-to-end experience with AWS.

You will help our customers to arrive in that future by working across AWS teams and apply your technical and program management expertise to serve some of the largest and globally diverse enterprises in the world.


Key job responsibilities
-You will have the opportunity to collaborate with customers Account manager Business Development solutions architecture software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today.
-You will work with customer and internal stakeholders to scope work set business goals identify appropriate resources track and report on progress and develop schedules.
-You will be a single point of contact to your customers as well as internal stakeholders on the progress of all the activities related to your customer. -You will also need to assess risks anticipate bottlenecks provide critical issue management balance trade-offs and encourage risk-tasking to maximize business value.
-You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals.
-A self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
Strong organizational and troubleshooting skills with precise attention to detail
-Demonstrated ability to maintain composure in stressful situations responds to customer needs quickly and effectively adapts to change
-Highly analytical technically proficient and able to learn new tools and software quickly


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 5 years of work in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience working in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.