Senior Support Advisor – Time Management

Position Description:

CGIs Payroll Services Center (PSC) offers allinone cloudbased solutions that simplify payroll and human capital management. We take pride in the strong relationships we build with our clients reflected in our exceptionally high satisfaction rates.
Every day our members help hundreds of clients process payroll for employees across various this role you will contribute to the success of local businesses as part of a dynamic team of more than 650 professionals serving over 70000 clients.

We are looking for a reliable and motivated individual. Are you ready to make a meaningful impact

What we offer:
- Worklife balance with a daytime weekday schedule
- A work environment recognized as one of the best in Canada (Great Place to Work certified)
- Employee Assistance Program health and wellness programs comprehensive insurance coverage and financial support for jobrelated studies
- Career development supported by a professional development plan
- Access to the share purchase plan and profitsharing program from day one
- Flexible benefits tailored to your needs: flexible insurance plan telemedicine and more

Your future duties and responsibilities:

- Provide support to clients using our time and scheduling management application
- Collaborate with other client support teams involved in payroll services
- Inform relevant stakeholders when client issues arise
- Recommend optimal solutions tailored to each clients business context
- Perform required configuration within the application
- Coordinate and conduct quality assurance for delivered modifications
- Train clients on our various solutions
- Assist clients in adopting and using new functionalities
- Document clientspecific requirements and key events

Required qualifications to be successful in this role:

- College diploma in administration accounting or a related field or any equivalent combination of education and relevant experience
- Minimum of three years of experience in time management
- Knowledge of time and scheduling management solutions (timesheets time capture)
- Experience in an IT or office technology environment
- Proficiency with modern communication tools
- Knowledge of the payroll preparation cycle (an asset)
- Relevant experience in enterprise implementation projects (an asset)
- Indepth knowledge of various payroll applications (an asset)
- Strong analytical synthesis and planning skills
- Strong organizational skills and ability to manage priorities
- Excellent communication abilities
- Strong customer service orientation
- Ability to manage multiple files simultaneously
- Proficiency with office productivity tools
- Excellent command of French and English both spoken and written (essential)
- Openness to emerging technologies including artificial intelligence and willingness to act as a change ambassador to support adoption within teams

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.