Exciting opportunity for a Service Operations Manager to join the Enterprise Business & Wealth Service Management Team in Group Tech.
Permanent role Based in Sydney
Strong experience with Service Management and managingapplication support and maintenance for a portfolio of applications
Strong communication negotiation and team management skills
The Service Operations Manager (SOM) manages the application support and maintenance for a portfolio of applications ensuring high system availability reliability and sustainability of the supported business services these applications underpin.
Ensuring end-to-end stability and reliability of the applications while maximising application availability and customer experience.
Key Responsibilities
Accountable for the performance and stability of the applications systems and components which form the end-to-end basis of their service.
Maintain stability and performance through careful management of technology as well as governance.
Adhere to Westpacs IT Key Control Framework which defines expectations for the IT enterprise to maintain systems and process data in a complete accurate and valid and secure way.
Maintain an ongoing understanding of business strategies evolving technologies regulations legislations market changes & security changes.
Govern & enable the partners in providing service delivery and overcoming any roadblocks or issue resolution.
Champion the identification management and resolution of application related risks to ensure appropriate risk exposure and fulfilment of regulatory obligations.
Accountable for the currency and quality of system health checks and all related activities from capacity to the overarching risk profiles.
What do I need
Significant experience leading critical enterprise applications under IT Service Management (ITSM) within a financial services environment.
Proven experience in stakeholder supplier and vendor management with the ability to influence effectively at senior and cross-functional levels.
Strong technical knowledge across enterprise platforms with experience in at least two of the following: Mainframe Oracle Siebel CRM ETL and cloud technologies.
Demonstrated customer service mindset consistently placing customers at the centre of service delivery and operational outcomes.
Demonstrated experience building and maintaining effective working relationships at all levels of an organisation.
Experience delivering IT efficiency improvements with exposure to automation and AI-driven optimisation highly regarded.
Strong interpersonal problem-solving conflict resolution and negotiation skills.
Our Promise to You
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
DescriptionWhats the roleExciting opportunity for a Service Operations Manager to join the Enterprise Business & Wealth Service Management Team in Group Tech.Permanent role Based in SydneyStrong experience with Service Management and managingapplication support and maintenance for a portfolio of ap...
Description
Whats the role
Exciting opportunity for a Service Operations Manager to join the Enterprise Business & Wealth Service Management Team in Group Tech.
Permanent role Based in Sydney
Strong experience with Service Management and managingapplication support and maintenance for a portfolio of applications
Strong communication negotiation and team management skills
The Service Operations Manager (SOM) manages the application support and maintenance for a portfolio of applications ensuring high system availability reliability and sustainability of the supported business services these applications underpin.
Ensuring end-to-end stability and reliability of the applications while maximising application availability and customer experience.
Key Responsibilities
Accountable for the performance and stability of the applications systems and components which form the end-to-end basis of their service.
Maintain stability and performance through careful management of technology as well as governance.
Adhere to Westpacs IT Key Control Framework which defines expectations for the IT enterprise to maintain systems and process data in a complete accurate and valid and secure way.
Maintain an ongoing understanding of business strategies evolving technologies regulations legislations market changes & security changes.
Govern & enable the partners in providing service delivery and overcoming any roadblocks or issue resolution.
Champion the identification management and resolution of application related risks to ensure appropriate risk exposure and fulfilment of regulatory obligations.
Accountable for the currency and quality of system health checks and all related activities from capacity to the overarching risk profiles.
What do I need
Significant experience leading critical enterprise applications under IT Service Management (ITSM) within a financial services environment.
Proven experience in stakeholder supplier and vendor management with the ability to influence effectively at senior and cross-functional levels.
Strong technical knowledge across enterprise platforms with experience in at least two of the following: Mainframe Oracle Siebel CRM ETL and cloud technologies.
Demonstrated customer service mindset consistently placing customers at the centre of service delivery and operational outcomes.
Demonstrated experience building and maintaining effective working relationships at all levels of an organisation.
Experience delivering IT efficiency improvements with exposure to automation and AI-driven optimisation highly regarded.
Strong interpersonal problem-solving conflict resolution and negotiation skills.
Our Promise to You
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th
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