Receptionist

Job Description

The Fralin Biomedical Research Institute at VTC (FBRI) in Roanoke VA is seeking a full-time Receptionist. This position operates within a culture of excellence and requires a proactive attentive and solutions-oriented approach to maintain a welcoming and professional environment. The front desk serves as the first point of contact and plays a central role in shaping the experience of visitors research participants collaborators and VIP guests at FBRI.

Position responsibilities include:
Maintains and projects a stellar welcoming and professional customer service approach and philosophy consistent with the support team standards of FBRI and SoM at all times.
Answers phone lines and greets visitors ensuring a positive and professional first impression.
Monitors cameras and elevator traffic to maintain awareness of building activity working closely with building security for any issues or causes for concern.
Monitors the loading dock and coordinates incoming deliveries to the appropriate individuals/locations.
Issues visitation badges to all guests and ensure appropriate access.
Refers callers and visitors to appropriate individuals labs and locations.
Monitors shared classroom space and makes room and parking reservations upon request maintaining a schedule regarding the use of shared classrooms.
Maintains a collaborative work environment with other front office personnel to ensure consistent front desk coverage and operations.
Provides administrative support as assigned which may include tasks in related to HR finance communications etc.
As needed support special events and meetings that take place within the lobby or supported meeting rooms.
Maintain supplies in supply room placing orders on an as needed basis.

Required Qualifications

- Demonstrated administrative experience in a professional office environment.
- Demonstrates professionalism discretion and situational awareness.
- Must communicate clearly and concisely.
- Superior customer service attitude and professional demeanor.
- Ability to maintain/handle confidential information with discretion and sound judgement.
- Demonstrated proficiency with office software applications.
- Ability to work in a fast paced high stress environment with a high degree of efficiency.
- Must be detail oriented and highly organized.
- Ability to multi-task and work independently with minimal supervision.
- Experience in customer service environment.

Preferred Qualifications

- Experience in an academic or medical environment.
- Coursework or degree in business administration or other related field or equivalent applicable experience.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

Commensurate with Experience

Hours per week

40

Review Date

4/30/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.