Senior DevOps Engineer

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Role requires candidate to attend office 3 days a week in Monterrey or Mexico City.

SAP is seeking aSenior Network DevOps Engineers to design implement and automate network infrastructure while also participating in operational activities. Ideal candidates will have a strong understanding of modern datacenter networking and the ability to administer and troubleshoot complex network environments to deliver exceptional support to our customers.

If you are a Networking Engineer (f/m/d) with experience in Routing & Switching and Data Center Technologies and you want to be part of a global team supporting worldclass Cloud Operations you could be the perfect match for this role.

We are currently undergoing a major transformation within Global Cloud Infrastructure and Delivery Network Engineering so flexibility and adaptability as the team evolves are essential. You must demonstrate the ability to succeed in a DevOps agile and teamoriented environment.

As part of a shared resource pool the ability to manage multiple competing demands is key. Our 247 highavailability highchangethroughput environment focuses on:

• Project Engineering As a member of the Network Engineering Team responsible for planning designing implementing and documenting project work. This includes providing support during and after implementation as well as troubleshooting.
• Incident Management Handling the next tier of escalation beyond the help desk and prior to involvement from dedicated stack engineers.
• Change Management Supporting the transition from manual to automated execution wherever possible and assisting with planning and manual execution when needed.
• Problem Management Performing rootcause investigation from a technology perspective and executing corrective or preventive actions that arise from RCAs.

What you will do

• Participate in project planning design and change implementation.
• Support complex change preparation and execution.
• Operate and maintain data center cloud networks monitor performance track significant issues and perform hardware/software upgrades as required.
• Develop Network Automation playbooks.
• Respond to and resolve monitoring alerts and customer tickets in a timely manner.
• Implement continual improvement actions driven by the problem management process.
• Provide seniorlevel support for deep technical incident troubleshooting.
• Perform additional operational responsibilities such as hardware installation troubleshooting and administration.

Key Performance Measures

• Projects delivered in alignment with project quality standards.
• Ticket SLAs and KPIs consistently achieved.
• Adherence to escalation procedures policies and operational practices.
• All Service Requests Incidents Changes Problems and Knowledge Management records completed accurately and within defined SLAs.

What you bring

• Minimum 4-6 years of experience with data-center network infrastructure
• Solid understanding of theTCP/IP protocol suite.
• Strong ability to implement administer and troubleshoot network infrastructure devices including Cisco ACI EVPN VXLAN switching and routing fabrics firewalls routers switches and load balancers.
• Deep knowledge across vendor network OS platforms (e.g. IOSXE NXOS IOSXR EOS).
• Experience with technologies such as Cisco ACI VXLAN EVPN BGP MPBGP HSRP VRRP OSPF ISIS VLAN VRF etc.
• Experience with Network Automation using Ansible Python or similar scripting languages.
• Experience with GitHub Ansible Grafana Prometheus.
• Network security experience is a plus.
• Understanding of DevOps and Agile methodologies.
• A selfstarter mindset able to work independently and collaboratively.
• Strong analytical and problemsolving skills.
• Excellent verbal and written communication skills.
• Willingness to participate in rotating oncall support (85 weekdays and 24h coverage on weekends)

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451534 Work Area: Software-Development Operations Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid