Garage Security Supervisor Dual Rate

Step into a pivotal role that blends leadership with hands-on security expertise. As a Security Dual Rate Supervisor youll seamlessly transition between acting as a Security Officer and stepping up as a Security Supervisorbased on departmental staffing needs and operational priorities. This exciting opportunity typically includes at least two days per week in a supervisory capacity guiding your team and ensuring top-notch security standards while spending three days per week in a Security Officer role actively contributing to the safety and integrity of the property.

SECURITY SUPERVISOR FUNCTIONS:

• Will work primarily in Parking Garage.
• Assists Shift Manager in accomplishing departmental goals and objectives.
• Coordinates all Security activity on an assigned shift.
• Monitors incident reports ensuring accuracy and efficiency. Initiates investigatory process when appropriate.
• Appears in Court as needed.
• Prepares work schedules and special details pertaining to shift.
• Personally responsible for all compliance matters pertaining to Security.
• Trains and coordinates staff to ensure compliance on all related policies.
• Performs duties as assigned.
• Acts as a role model and presents oneself as a credit to Harrahs and encourages others to do the same.
• Adheres to all department/company policies and procedures.

SECURITY OFFICER FUNCTIONS:

• Strive to offer warm and welcoming service to every customer! Responsible for the safety and well-being of guests and fellow employees.
• Check IDs and ensure all guests are at least 21 years of age to enter the casino.
• Observe and report disruptive or intoxicated persons.
• Provides guidance and offers general escort services Security Dispatch and security podiums.
• Patrols all sections of the property to identify safety hazards and breaks in security.
• Interviews investigate and documents all applicable incidents in accordance with company policy.
• Protects company assets by adhering to Illinois gaming regulations.
• Verifies jackpot payouts.
• Observe money and chip transfers throughout the property.
• Provide medical attention in emergencies to guests
• Ability to effectively communicate over the dispatch radio
• Adheres to all department and company policies and procedures.
• Acts as a role model presents oneself as a credit to Harrahs and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies
• Maintain an upbeat demeanor in all interactions as well as maintain composure in handling difficult interactions.
• Completes all other duties as assigned.

• 21 years of age or older required.
• High school diploma or equivalent required.
• Valid drivers license required to drive a security vehicle on the property when needed
• Prefer individuals with two years of police military or casino security experience
• Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
• Must be able to listen and respond to visual and aural cues
• Must be able to get along with co-workers and work as a team
• Must be able to respond calmly and make rational decisions when handling customer needs and concerns.
• Must present a well-groomed appearance
• Must possess excellent customer service skills.
• Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English
• Must be able to work a flexible schedule to include nights holidays and weekends.
• Must be able to lift up to 40 lbs. and carry objects weighing up to 40 lbs.
• Must be able to work in areas containing secondary smoke high noise levels bright lights and dust.
• Position requires 35% standing 5% sitting and 60% walking.
• Requires some kneeling and reaching overhead.
• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Must be able to restrain individuals when a condition of arrest exists physically
• Requires frequent bending pushing twisting climbing and stooping.
• Must be able to respond to touch speech smell aural and visual cues.
• Must be able to work in a fast-paced environment involving constant public contact.
• $19.00 per hour (Security Officer)
• $23.00 per hour (Supervisor)
• Bi-Weekly Pay Dates
• Paid Time Off 401(k) Medical Dental Vision Life & Disability Insurance - Holiday Pay