Revenue and Recovery Associate

Job Description

Supports revenue and recovery operations for the Division of Information Technology. This role is responsible for executing billing processes ensuring timely revenue collection supporting licensing compliance and maintaining accurate financial and operational documentation. This role will also assist with customer inquiries audit requests and process improvement initiatives related to revenue and recovery functions.

Key Responsibilities
Generate review and distribute cost recovery invoices; proactively follow up with departments to ensure timely payment and revenue collections.
Process departmental orders and service requests ensuring accurate billing in alignment with established revenue procedures.
Partner with the Controllers Office to ensure efficient processing reconciliation and posting of financial transactions.
Maintain and continuously improve documentation for revenue and recovery procedures.
Review and process work orders within the billing system to ensure accuracy compliance and completeness.
Reconcile daily cash receipts from the Bursars Office and resolve discrepancies.
Maintain accurate records to support reporting forecasting and audit readiness.
Provide support for students in software licensing processes along with interfacing with the Bursar office for student charges.

Required Qualifications

Proficiency in Microsoft Excel and Word with the ability to manage and analyze financial data.
Strong attention to detail in processing financial transactions and maintaining documentation.
Working knowledge of administrative and financial processes systems and office procedures.
Effective communication skills with the ability to engage professionally with departments students and stakeholders.

Preferred Qualifications

Experience with recovery or revenue operations in higher education or public sector environments.
Familiarity with e-procurement and financial systems (e.g. Jaggaer or similar platforms).
Experience managing enterprise software licensing distribution and compliance.
Proven ability to make independent decisions interpret policies and improve operational processes.
Strong analytical skills with the ability to identify trends and improve revenue recovery outcomes.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with experience

Hours per week

40

Review Date

4/29/26

Additional Information

Sponsorship is not available for this position.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.