Customer Success Specialist

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

What youll do:

This role operates in mix between 1-1 with top clients and a 1-to-many outbound-led model managing a large customer portfolio through a combination of automation lifecycle triggers and targeted commercial engagement.

• Manage and grow large pool of existing client relationships building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
• Proactively strengthen and expand relationships to maximize retention cross-sell and upsell across the portfolio increasing customer value and revenue through tailored engagement strategies
• Perform outbound outreach including cold calls identify opportunities activate customers and drive commercial outcomes
• Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle creating and qualifying opportunities effectively.
• Drive retention and cross-selling initiatives. Identify business opportunities and define go-to-market strategies leveraging customer insights and market learnings.
• Build success stories case studies and business reports to showcase impact and support internal and external alignment.
• Lead educational initiatives including webinars and workshops to drive ongoing engagement within the portfolio.
• Own the end-to-end commercial process including demos proposals negotiations and closing long-term agreements.

What were looking for:

• Bachelors degree preferably in business or engineering
• Fluent in English and Ukrainian
• 2 years of account management sales business development or other relevant experience
• Expertise in developing business cases financial analyses and modeling analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• High level of organization focus and ability to work under pressure

Extra Points we need from you:

High-volume- outbound environment experience comfortable handling large outreach volumes.

Experience with CRM platforms like Sales Force and expertise in sales reporting.

Familiarity with payment industry ERP; invoicing reconciliation tools and data-driven platforms.

Proven track record in working with international clients across diverse industries.

Experience selling B2B solutions in a highly consultative manner.