Freight Operations Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Toll Group
At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post
Role Overview
The Freight Operations Manager is responsible for leading and managing endtoend freight forwarding operations within Singapore ensuring operational excellence regulatory compliance and consistent service delivery aligned with global standards.
This role partners closely with regional and global stakeholders to drive operational efficiency cost optimization and continuous improvement while leading and developing a highperforming operations team.
Location: Loyang Crescent Loyang Offshore Supply Base Singapore 508988
Key Responsibilities
Operations Management
Lead and oversee daily freight forwarding operations across air & ocean
Ensure efficient execution of import export cross-border and transshipment shipments
Maintain full compliance with Singapore Customs and international trade regulations
Ensure accurate and timely preparation of shipping and customs documentation (BL AWB permits COO invoices packing lists)
Act as escalation point for operational issues service failures and customer escalations
Compliance & Quality
Ensure adherence to company SOPs ISO standards and global compliance frameworks
Manage DG controlled cargo and special handling shipments in line with regulations
Support internal and external audits and drive corrective actions
People Leadership
Lead coach and develop the freight operations team to meet performance and quality targets
Drive a culture of accountability safety and continuous improvement
Manage resource planning performance reviews and succession planning
Performance & Continuous Improvement
Monitor and analyze KPIs including service level productivity cost and quality metrics
Identify process improvement opportunities and implement operational efficiencies
Collaborate with regional teams on standardization and best practices
Stakeholder Management
Build and maintain strong relationships with carriers airlines shipping lines hauliers and vendors
Work crossfunctionally with Sales Customer Service Finance and IT teams
Support commercial objectives by enabling reliable and scalable operations
Required Qualifications & Experience
Experience
812 years of experience in freight forwarding operations
Minimum 46 years in an operations management or supervisory role
Proven experience in an MNC freight forwarder or global logistics organization
Strong exposure to Singapores freight forwarding ecosystem and regulatory environment
Technical & Functional Skills
Strong operational knowledge of air freight forwarding
Indepth understanding of Singapore Customs TradeNet and permit processing
Hands-on experience with forwarder systems (e.g. CargoWise TMS ERP)
Strong data analysis skills with proficiency in Excel and operational reporting
Leadership & Behavioral Competencies
Proven people leadership and team development capabilities
Strong decisionmaking and problemsolving skills in fastpaced environments
Excellent communication and stakeholder management skills
Customercentric mindset with strong attention to detail
Ability to operate effectively within a matrix and regional structure
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.Required Experience:
Manager
