Primary Details

Responsibilities:

• Provide recommendations on business improvement focusing on Turnaround Time (TAT)/Service Level Agreement (SLA) opportunities.
• Maintain product system and process knowledge.
• Ensure compliance with QBE policies procedures and relevant legislation.
• Resolve escalated complaints promptly.
• Establish and maintain a good working relationship with stakeholders.
• Monitor pending items from brokers and clients for existing policies following required processes and guidelines.
• Assist with new submission reviews buyer research and underwriting model completion to minimise risk and contribute to business growth.
• Assist with the preparation of binder and policy documents adhering to deadlines and guidelines.
• Track new and pending claims status by liaising between the company and broker. - remove the ones in red font

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Experience in BPO industry with shifting schedules.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Travel Frequency:

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.