Support IT Analyst
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Support IT Analyst
São Paulo Brazil
The Support Analyst II is responsible for providing technical support to internal and external customers focusing on point-of-sale systems ERP applications and related technologies. This role ensures system stability and operational efficiency by resolving incidents supporting users and collaborating with cross-functional teams.
Responsibilities:
- Respond to and resolve technical support tickets related to systems and applications
- Perform troubleshooting diagnostics and remote or onsite support when required
- Manage incidents bugs and system integration issues
- Support users with system functionalities configurations and processes
- Assist with system parameterization and configuration of modules
- Document tickets procedures and solutions within ITSM tools such as ServiceNow
- Collaborate with development infrastructure and operations teams
- Perform validation testing after system updates or fixes
- Identify and propose process improvements and automation opportunities
- Support software installation updates and maintenance
More about you:
- Degree in Information Technology Business Administration or related field
- Experience supporting point-of-sale (POS) systems and ERP solutions
- Knowledge of MS SQL Server for queries and analysis
- Strong troubleshooting and technical support experience
- Ability to diagnose issues and implement effective solutions
- Strong communication skills and ability to support users across different levels
Nice to have:
- Experience with system integrations (API/EDI)
- Experience with Service Desk tools (ServiceNow Zendesk Jira)
- ITIL MCP or MCSA certifications
- Intermediate English
PLEASE SUBMIT RESUMES IN ENGLISH
Required Experience:
IC
About Company
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From hearing aids to cochlear implants to wireless communication, we are committed to offering the most c ... View more
