SFDC Manager

Role: SFDC Manager

Work Location: Atlanta GA (Onsite)

Type: Contract

Description:

Position Overview: SFDC Manager with 15 Years of Experience

Day to Day Job Duties: (what this person will do on a daily/weekly basis)

• Lead and manage the Salesforce production support function ensuring high system availability stability and performance across Sales Cloud Service Cloud and Experience Cloud
• Oversee incident problem and change management processes including triaging issues root cause analysis and timely resolution within SLAs
• Manage and mentor a team of Salesforce support engineers administrators and developers fostering a culture of accountability and continuous improvement
• Act as the primary point of contact for business stakeholders ensuring effective communication on incidents enhancements and system performance
• Collaborate with product owners engineering teams and architects to prioritize defects minor enhancements and production fixes
• Drive continuous improvement initiatives including automation of support processes reduction of recurring issues and technical debt management
• Ensure proper monitoring alerting and observability across Salesforce environments
• Oversee release support activities including deployments validation and post-release monitoring
• Maintain governance around production changes ensuring adherence to DevOps processes security standards and compliance requirements
• Coordinate with cross-functional teams (integration infrastructure data and security) to resolve complex production issues
• Stay current with Salesforce platform updates and proactively assess impact on production environments

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• Minimum 10 years of experience in IT with 7 years on the Salesforce platform
• Minimum 3 years of experience in a production support leadership or managerial role
• Strong experience in Salesforce production support incident management and service operations
• Deep understanding of Salesforce architecture data model and platform capabilities
• Hands-on experience with Apex Lightning Web Components (LWC) Flows and integrations
• Experience with ITIL processes (Incident Problem Change Management)
• Experience managing DevOps and deployment processes (Copado Gearset Jenkins etc.)
• Proven ability to manage SLAs KPIs and service performance metrics
• Strong stakeholder management and communication skills with the ability to engage both technical and business audiences
• Experience working in Agile environments and collaborating with distributed teams.