IT Support Backfill

AGILITYARC TECH SOLUTIONS INC.

Job Location:

La Porte, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The client is looking for a Backfill Support role for one of their exisiting tech who not be available for a 5 week. There is no exptension possible and the work will end at the above mentioned date.

IT Support Engineer provides intermediate-level technical support troubleshooting and maintenance for end-user computing devices software and basic network connectivity. This role serves as an escalation point for Level I issues and ensures high availability and performance of IT services.

Key Responsibilities

Provide Technical Support: Resolve escalated hardware software and operating system issues (Windows/macOS) for local and remote users.
System Maintenance: Perform installation configuration and proactive maintenance of desktops laptops printers and mobile devices.
Troubleshooting: Diagnose and resolve complex issues related to Microsoft Office 365 Active Directory basic networking (TCP/IP Wi-Fi) and business applications.
Documentation: Maintain accurate inventory records and update knowledge base articles and troubleshooting procedures.
Collaboration: Work with Level I staff for knowledge transfer and collaborate with Level III/System Admins on advanced infrastructure issues.

Qualifications

Experience: 4-8 years of experience in a desktop support or help desk role.
Technical Skills: Proficiency in Windows 10/11 macOS and Microsoft 365 administration.
Certifications (Preferred): CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or equivalent.

The client is looking for a Backfill Support role for one of their exisiting tech who not be available for a 5 week. There is no exptension possible and the work will end at the above mentioned date. IT Support Engineer provides intermediate-level technical support troubleshooting and maintenance fo...