Mid-Level Observability Engineer End-User Experience
Remote
Role Summary:
- The Observability Engineer will support Customers enterprise observability program with a focus on end-user and digital experience monitoring using Riverbed Aternity. This role is hands-on and operational responsible for deploying configuring tuning and operationalizing Aternity to improve user experience reduce MTTR and enable Service Desk and IT Operations teams with actionable insights.
- Key Responsibilities
- Deploy configure and support Aternity agents across physical endpoints VDI and DaaS platforms (including Azure Virtual Desktop).
Must have experice with Dynatrace.
- Configure and maintain dashboards alerts and thresholds aligned to operational use cases.
- Perform signal tuning and alert optimization to reduce noise and false positives.
- Support and maintain Aternity to ServiceNow integrations including incident enrichment and alert workflows.
- Analyze end-user experience data and provide actionable insights to operations teams.
- Document operational procedures dashboards and alerting standards.
Required Skills & Experience:
- 3 6 years of experience in IT operations monitoring or observability.
- Hands-on experience with Riverbed Aternity.
- Strong understanding of Windows 10/11 VDI and DaaS environments.
- Experience integrating monitoring platforms with ServiceNow.
- Strong analytical and documentation
-
Mid-Level Observability Engineer End-User Experience Remote Role Summary: The Observability Engineer will support Customers enterprise observability program with a focus on end-user and digital experience monitoring using Riverbed Aternity. This role is hands-on and operational responsible f...
Mid-Level Observability Engineer End-User Experience
Remote
Role Summary:
- The Observability Engineer will support Customers enterprise observability program with a focus on end-user and digital experience monitoring using Riverbed Aternity. This role is hands-on and operational responsible for deploying configuring tuning and operationalizing Aternity to improve user experience reduce MTTR and enable Service Desk and IT Operations teams with actionable insights.
- Key Responsibilities
- Deploy configure and support Aternity agents across physical endpoints VDI and DaaS platforms (including Azure Virtual Desktop).
Must have experice with Dynatrace.
- Configure and maintain dashboards alerts and thresholds aligned to operational use cases.
- Perform signal tuning and alert optimization to reduce noise and false positives.
- Support and maintain Aternity to ServiceNow integrations including incident enrichment and alert workflows.
- Analyze end-user experience data and provide actionable insights to operations teams.
- Document operational procedures dashboards and alerting standards.
Required Skills & Experience:
- 3 6 years of experience in IT operations monitoring or observability.
- Hands-on experience with Riverbed Aternity.
- Strong understanding of Windows 10/11 VDI and DaaS environments.
- Experience integrating monitoring platforms with ServiceNow.
- Strong analytical and documentation
-
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